Join the Pioneer Crypto Brand in the Philippines!
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
Join the leading Crypto Brand in the Philippines!
Who we are
We are one of the earliest and largest crypto platforms in Southeast Asia offering exchange and wallet services to our users. Our product lineup also includes electronic payment service and e-wallet. Through our wallet, users can send money to anyone, pay for bills, shop online at over 100,000 merchants, receive money transfers from 200+ countries even without a bank account, and of course view and purchase cryptocurrencies.
What you'll do
Oversee daily settlement of Coins.ph on-chain transactions (deposits and withdrawals) - which includes transaction processing, service monitoring, and incident reporting and handling
Monitor and analyze weekly KPIs, identify gaps and points for improvement, and implement strategies to provide excellent customer experience
Coordinate with the relevant teams should any crypto deposit/withdrawal issues arise
Assist the Customer Experience team in handling and resolving escalated crypto deposit/withdrawal concerns and issues
Able to follow and understand the latest developments in the cryptocurrency space
Perform other related duties and ad hoc tasks as may be required from time-to-time
Requirements
Amenable to work on weekends and holidays
Amendable to work on mid-shift or night shift
Experience in Operations, Clearing & Settlement, or Reconciliation at a digital asset firm or financial institution
Graduate of Business Management, Entrepreneurship, Operations Management, or equivalent
Interest in Web3 and with basic crypto knowledge
Passionate about building long-lasting customer relationships and optimizing processes
Strong verbal and written communication skills in both English and Filipino
Strong analytical skills and knowledgeable in Google Suite programs
Highly flexible, able to wear multiple hats, and thrives in a fast-paced work environment
Thinks fast under pressure and solves problems on the go without being overwhelmed
Trustworthy and able to protect confidential information with discretion
Meticulous, detail-oriented, and able to work quickly without supervision
Has a track record for getting things done - drive, ownership, and execution is at the core of our culture
Join the Coins Team Now!
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
