Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime.

We achieve this because of our extraordinary people, experts with deep knowledge of their destinations. For over 120 countries worldwide, and across each of our brands – Tours, Cruises, Villas, Yachts, Jets, and Air.

To learn more about Kensington, visit kensingtontours.com.

Job Description

As a specialized cruise sales consultant, you will be responsible for consulting, planning, selling cruise & land travel, and creating high-touch, personalized experiences for our customers.

From the initial conversations, providing expert cruise travel advice, from sourcing availability to quoting and finalizing bookings with our contracted cruise lines, you will work closely with high-end customers to create the ultimate travel package. You will need to craft your approach creatively and you will negotiate, handle objections, and identify additional business opportunities. It’s your goal to ensure all clients return home having had a trip that exceeds their expectations.

Who You Are

A Passionate Traveler & Cruise Expert - An explorer and a globetrotter with extensive travel knowledge in destination, especially with multiple types of cruise travel
A Fabulous Storyteller - You share your destination and cruise expertise passionately and can create a story that ignites excitement through a warm phone presence and professional email communications.
A High Performer - A trusted advisor, an account manager, an entrepreneur. You know how to follow a lead, entice a client, close a sale, and guarantee satisfaction.
A Devoted Team Player - Your team matters to you. You enjoy partnering with and supporting each other during work hours, and the conversations will continue when the computer is off. 
A Curious Learner - You are excited to keep updated with new product development and thrive on continuing to build intimate knowledge of your region

Qualifications

3-5 years of extensive experience with cruise sales using a consultative sales approach
Proven ability to be resourceful and to learn new systems
Strong attention to detail, being highly organized, and showing the ability to multitask will help you succeed in this role
Experience in building FIT packages servicing high-touch clientele would be beneficial
Knowledge of cruising and cruise lines within the European and North American markets is preferred.
Experience in meeting and exceeding monthly sales targets preferred
Expert in client relationship building, specifically with high-touch clients
Ability to resolve problems independently in a timely manner

Cultural Fit

Thrives working in a technology and KPI driven organization.
Able to thrive in an entrepreneurial environment.
Highly functional in a fast-paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working.
Ability to build trust and work through conflict both upwards and downwards.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest however only those selected for an interview will be contacted.

Cruise Expert

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