CRM Transformation Specialist, Utilities Practice - Germany

CRM Transformation Specialist, Utilities Practice

Do you want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?

About your role

• Lead the delivery of complex programme or projects in a multi-vendor scenario and globally spread team and deliver the outcome leveraging Agile principle and applying DevOps capabilities
• Lead team interactions and workshops with clients, including conversations with senior stakeholders
• Lead the team to solve unclear / ambiguous problem statements and complex technical issues
• Engages with number of stakeholders to enable large scale organisational change or impact
• Create personal brand in focus areas of specialisation (e.g. industry / technology / functional domain) and provide thought leadership both within the organisation and to the client
• Take a key role in firm development and practice development, e.g. via innovation and learning activities
• Support leadership team or drive bids and pursuits
• Build strong client relationships and help promote Infosys brand and offerings

You..

• Have at least 4 years of Utilities related experience
• Have driven end to end CRM transformation programmes including SAP Utilities implementations, providing functional and technical support
• Have experience in defining and designing SAP Utilities solutions, including mapping business processes to system landscapes and developing high-level roadmaps for clients
• Have assisted clients in their digital transformation journey by leveraging SAP cloud for Utilities and SAP UC4G (Utilities Cloud for Germany)
• Have good understanding of the German market environment, regulations, and industry practices.
• Have a broad business skill set including stakeholder management, problem-solving, etc.
• Have experience of designing, developing, and delivering projects through the full life cycle and leading large transformation programmes
• Have experience in gathering, synthesizing, documenting, and communicating business requirements and information for a range of audiences
• Have excellent interpersonal skills, strong written and verbal communication and presentation skills
• Have knowledge of project management methodologies and Agile ways of working

Preferred Skills:

• a Master’s degree with strong academic results in a relevant field or MBA (Tier 1) or Relevant accreditation for Utilities industry
• SAP cloud for Utilities / UC4G (Utilities Cloud for Germany)
• Project Management Professional (PMP) / PRINCE2 certification
• Lean Six Sigma certification
• Knowledge of Agile ways of working
• Utilities industry knowledge
• Capital projects knowledge / experience
• Have experience in business development

Our ideal candidate will be:

• Having deep knowledge of Utilities industry and has worked on or led multiple complex programmes
• An excellent communicator with outstanding verbal and written communication skills
• A self-starter, able to lead workshops, work in matrix team structure and assume front end roles at client location
• Proactive with an entrepreneurial spirit and team player mindset, and adept at engaging senior stakeholders
• Having an entrepreneurial mindset, who will engage with leadership on business development, create commercially viable consulting offerings, and help take these offerings to market

Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for team members who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now.

About your team

Our Utilities Practice helps some of the most prestigious firms and most recognizable brands solve their biggest challenges in today’s age of constant disruption. With diverse services spanning strategy and digital innovation, to omni-channel customer experience, grid transformation and operational excellence, we help clients shape and achieve their business agenda for a sustainable future.

About Infosys Consulting

Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology.  We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.

Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page.

Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.