CRM Sport Automation Lead

As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

We are on the lookout for a CRM Sport Retention Lead to join our CRM Department.

Responsibilities:

• Lead the team: Hiring, management, development, and maintenance of a great sport automation team.
• Think strategically: Understand how to leverage available resources to influence high-level business metrics.
• Create automated cycles and communications: Develop campaigns for different stages of the sport user lifecycle and implement them.
• Run tests: Design and implement a conveyor for A/B testing.
• Analyze results: Gather data, make conclusions, and improve campaigns.

Requirements

• Leadership experience: At least 2 years of experience as a team lead, including hiring, training, and developing people.
• Analytical skills: Ability to work with data and make quick decisions.
• Experience with CRM automation: Knowledge of automation tools (e.g., Altcraft, MindBox, Customer, Optimove, Fast Track) and creating segmented campaigns.
• Communication skills: Ability to work with different teams and present ideas.
• Results orientation: Focus on achieving goals and improving business metrics.
• Passion for sports: A love for sports and monitoring sports events.

Benefits

• Enjoy 3 health days to focus on your well-being.
• Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
• Get a $30 net per month sports compensation to stay active and healthy.
• Benefit from top-notch medical insurance for peace of mind.
• Indulge in a variety of snacks available in the office.
• Join us for exciting corporate events that foster team spirit and fun!