CRM Process Manager

In-depth business analysis and process understanding to identify current challenges, improvement opportunities, and recommend effective CRM solutions;

Gather and document business requirements related to CRM processes, ensuring alignment with business goals and stakeholder needs. Prepare tasks and collaborate with development;

Collaborate with cross-functional teams to ensure accurate and timely reflection of changes within the CRM system, and communicate these updates to impacted departments;

Educate and influence stakeholders across the organization to ensure optimal use of CRM functionalities, promoting best practices and user adoption.

Experience working as a Business Analyst in a project environment, delivering IT-enabled changes;

Strong skills to map out current-state ("as-is") and future-state ("to-be") processes. Experience creating process diagrams that help identify bottlenecks, inefficiencies, or opportunities for automation and improvement;

Experience managing or supporting cross-functional projects related to revenue operations processes;

Hands-on experience across the full project delivery lifecycle, including requirements gathering, testing, release, and post-implementation support;

Strong organizational skills with the ability to manage time effectively, prioritize competing demands;

Proactive and self-motivated, with a continuous improvement mindset and a drive to identify and implement process changes;

Strong stakeholder management skills, with experience working collaboratively with senior leadership and cross-functional teams;

Great communication skills, with the ability to work both independently and as part of a team;

Prior experience in B2B, SaaS, or another relevant industry;

B2B process understanding, with the ability to optimize workflows and automation;

Experience with sales tools and platforms;

Change management experience.