CRM Manager

London OR UK Remote | Fixed Term Contract: 12 Months + | 💰Up to £72,000 + Benefits  ✨

We are looking for a CRM Manager to help us deliver CRM campaigns to support our growth across Monzo's products offerings. This will be a fixed-term contract lasting at least 12 months.

The ideal candidate will have a strong understanding of customer engagement and retention with previous experience launching targeted, data-driven campaigns across multiple channels, including email, push notifications, and in-app.

⭐ Our CRM team

We are a fast growing team on a mission to make money work for everyone. We’re responsible for designing high-impact communications across our products and the customer lifecycle to bring our Monzo magic to life.
We’re a hands on and highly collaborative team, working with lots of different folks across Monzo to drive innovation and automation of our messaging. We’re driven by data and excited by experimentation. There’s a huge opportunity for a proactive and passionate CRM Manager to shape the future of our engagement strategy and programmes at Monzo.

🔑 You’ll play a key role by...

• Executing customer lifecycle CRM journeys across multiple touch points
• Working closely with team members to collaborate and help deliver a range of campaigns across multiple channels
• Monitoring campaign performance and ensuring campaigns are executed safely 
• Quality Checking Campaigns (helping to check through the set up thoroughly as a second pair of eyes before launch)
• Collaborating with other CRM Managers in developing effective segmentation strategies to target relevant audiences for each campaign
• Delivering campaigns with a test and learn data driven approach
• Owning existing processes and ‘always-on’ campaigns within the team, and keeping these documented and up to date

🤩 We’d love to hear from you if you have…

• Hands on experience in CRM, with a proven track record of designing and implementing successful campaigns and automated journeys
• You have experience using a CRM platform for delivery (Braze, ideally)
• Fintech or Financial Services experience 
• Strong analytical skills with the ability to interpret data, generate hypotheses, and inform strategic decisions, Looker experience is an advantage 
• Demonstrated experience working with product teams across various areas, ensuring strategic alignment and customer-centric initiatives
• Excellent organisational and time management skills, with a keen eye for detail and ability to manage multiple priorities
• Ability to organise priorities with stakeholders effectively
• A collaborative approach, working with all relevant stakeholders to deliver an end result that is right for the customer
• A problem solving mind, being able to solve potential problems or suggest alternative ways to achieve the desired outcome

🚩Please Note: Due to this being a fixed-term opportunity, we can only consider applicants that have 4 weeks’ notice or less

🙌 What’s in it for you

💰 Up to £72,000 ➕share options.

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) 

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚 £1,000 learning budget each year to use on books, training courses and conferences.

🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

• Quick call with a Monzo Recruiter
• Initial call with Hiring Manager
• Full Loop: 2 x 60 minute interviews focusing on Experience, Skills & Behaviours

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

⏳We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. 

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