CRM Management - Business Analysis - Associate

 

***HIRING MANAGERS AND DELEGATES: DO NOT EDIT THIS SECTION.***

THE EXPERIENCE YOU BRING TO THE TEAM

As a valued colleague on our team, you will collaborate in collecting, reviewing, monitoring, and analyzing business data to solve problems and/or make recommendations to improve business performance, as well as contribute to identifying opportunities for enhanced business efficiency and performance through data and technology.

THE IMPACT YOU WILL MAKE
The Access Management - Business Analysis - Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

 

 

• Support team in determining business needs through understanding business unit operations.
• Gather data on business operations, human capital, and resources.
• Collaborate with team to determine areas for improved business performance.
• Contribute to identifying solutions to improve business performance.
• Compile business analysis results for customers.

 

 

THE EXPERIENCE YOU BRING TO THE TEAM

Required Experiences

 

•  

Desired Experiences

• Bachelor degree or equivalent

 

 

Skills

Experience identifying and determining levels of risk to an organization's networks and systems using cybersecurity techniques and tools such as penetration testing, application security, and intel
Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software such as Crystal Reports, Excel, or SSRS
Skills related to Communication including communicating in writing or verbally, copywriting, planning and distributing communication, etc.
Ability to frame ideas as systems and analyzing the inputs, outputs, and process
Experience monitoring and managing operation systems (OS), and staying current on patches, upgrades, and other elements of the OS
The group of skills related to Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.
Skilled in cloud technologies and cloud computing
Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
The group of skills related to Business Insight including advising, designing business models, interpreting customer and market insights, forecasting, benchmarking, etc.
The group of skills related to Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
Focused experience in artificial intelligence (AI), including machine learning and natural language processing (NLP)
Skilled in the graphical representation of information in the form of a charts, diagrams, pictures, and dashboards with programs and tools such as Excel, Tableau, or Power BI
The group of skills related to Performance Measurement including evaluating programs, evaluating vendors, and defining and measuring KPIs
Determining causes of operating errors and taking corrective action
Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data
Experience gathering accurate information to explain concepts and answer critical questions
The group of skills related to Security including designing and evaluating security systems, identifying security threats, securing computers, assessing vulnerability, etc.
The group of skills related to Operational Excellence including improving and overseeing operations
Skilled in establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information
Skilled in recovering failed systems and/or servers, including recovery software, failover clusters, and replication
The group of skills related to Governance and Compliance including creating policies, evaluating compliance, conducting internal investigations, developing data governance, etc.
Experience in using and maintaining password management software such as Duo, IAG NuID, and/or Ping Identity
Experience identifying measures, or indicators of system performance, and the actions needed to improve or correct performance to achieve desired outcomes
Skilled in supporting, controlling, monitoring, and management of large, complex, and sometimes geographically-dispersed IT infrastructure and applications in order to optimize IT service delivery
Experience managing systems controls, developing recovery plans, diagnosing connectivity issues, and other network system management tasks
The group of skills related to Product Development including designing products, developing product roadmaps, translating design requirements, prototyping, etc.
The group of skills related to Programming including coding, debugging, and using relevant programming languages
The group of skills related to Business Process Management including business process modeling, process design and implementation, etc.
The group of skills related to Identity and Access Management including managing roles and entitlement and managing identity and access privileges
The group of skills related to Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
Expertise in service management concepts for networks and related standards such as ITIL practices or SDLC
Skilled in discovering patterns in large data sets with the use of relevant software such as Oracle Data Mining or Informatica
Skilled in creating and managing databases with the use of relevant software such as MySQL, Hadoop, or MongoDB
Adept at managing project plans, resources, and people to ensure successful project completion
Expertise in using statistical methods, including: developing and testing hypotheses, using experimental design, and running linear and logistic regressions

Tools

Experience using JIRA
Skilled in Active Directory
Experience managing Google Duo
Skilled in VPN software and encrypting data
Skilled in SQL
Skilled in Microsoft Teams
Skilled in SailPoint for identity management
Skilled in Tableau
Skilled in Amazon Web Services (AWS) offerings, development, and networking platforms
Experience using scheduling software to book events
Skilled in Excel
Skilled in ServiceNow to manage digital workflows
Skilled in using virtualization software such as Microsoft Hyper-V, VMWare vSphere, or Citrix XenDesktop
Experience using CyberArk
Skilled in LDAP (Lightweight Directory Access Protocol)
Experience using SharePoint

 

 

 

The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at [email protected].