CRM Automation Specialist - Brazil

JOIN OUR TEAM!

BetWarrior is a next-generation digital gaming company with a bold mission: to redefine the way people experience sports betting and casino entertainment across Latin America.

With a dynamic and diverse team, deep market insights, and cutting-edge technology, we're creating an experience that is personalized, responsible, and always player-first.

Great people, bold ideas, and a sharp focus on user experience set us apart

We operate in a highly competitive industry—innovation, speed, and execution are critical to our success. We’re now entering a phase of accelerated growth and are looking to professionalize our delivery function. That’s where you come in.

We’re looking for a CRM Automation Specialist - Brazil to help us scale smarter, move faster, and raise the bar across everything we do.

In this role, you’ll:

• Implement advanced personalization strategies to deliver relevant and timely content to customers according to their needs and preferences.
• Establish and create target audiences and campaigns using our CRM and marketing tools, including initiatives that leverage real-time data to optimize processes and improve efficiency.
• Understand our customers through research, feedback, and interaction data in order to enhance our segmentation strategy.
• Monitor campaign performance and suggest improvements to increase impact.
• Conduct A/B testing and experiment regularly to discover what works best with our players.
• Ensure all campaigns comply with regulatory standards and internal quality control guidelines.
• Submit offers proposals to the various regulators when necessary.
• Oversee the production of marketing materials, including text and image assets, for our campaigns.
• Assist and provide follow-up to the Customer Support team with any issues that may arise.
• Work closely with our stakeholders (Content, Elite, etc.) to coordinate the effective implementation of campaigns.

We’re looking for someone who brings:

• Experience executing CRM, automation, and retention strategies.
• Native Portuguese speaker (non-negotiable),fluent in English and at least intermediate Spanish.
• Data-driven, focused on improving KPIs and results.
• Proficient in Optimove (or similar tools).
• Excellent organizational skills and strong attention to detail.
• Familiar with the customer lifecycle.
• Able to understand the customer journey and identify drivers of recurrence.

Bonus points if you also have:

• Experience in iGaming, e-commerce, or subscription businesses.
• Advanced knowledge of Excel.

We expect every team member to live our values:

Accountability & Ownership – Take charge, own your craft

Reliability – Deliver with quality and consistency

Teamwork – Collaborate, challenge, and grow together

Winner Spirit – Compete with purpose and grit

Wellbeing – Build a career that energizes you

Curiosity & Innovation – Keep questioning. Keep improving