Crisis Coordinator

Control Risks is seeking a junior-level Crisis Coordinator to support a key client’s crisis response operations. This role will serve as the information lead during incidents—capturing real-time notes, preparing written updates, and ensuring clear communication between senior stakeholders and the necessary individuals in the client environment.

• Serve as the information lead during crisis, emergency, and incident response activations—capturing comprehensive notes and summarizing key details for leadership.
• Draft and distribute written updates for all crisis activations, including Critical Action Teams and Crisis Management Team engagements.
• Maintain and update action items before, during, and after meetings and activations.
• Prepare agendas, talking points, and briefing materials for upcoming meetings or exercises.
• Monitor and update operational chats, communication channels, and internal platforms to ensure consistent information flow.
• Act as the primary scribe for crisis exercises and facilitated sessions led by the crisis management team.

Requirements

• 1-2+ years of relevant experience in crisis management, emergency management, GSOC operations, incident response, or related fields.
• Bachelor’s degree or professional experience in emergency response (e.g., dispatch, police records, EMT, emergency communications).
• Ability to work on-call, including nights and weekends, as part of a rotating coverage model.
• Demonstrated ability to perform in high-pressure, ambiguous environments with strong situational awareness.
• Excellent written communication skills with the ability to distil complex information quickly and clearly.
• Proven ability to work in a fast-paced environment, rapidly shifting between priorities during unfolding events.
• Quick learner with strong attention to detail, organization, and follow-through.

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
• We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
• Medical Benefits, Prescription Benefits, FSA, Dental Benefits, Vision Benefits, Life and AD&D, Voluntary Life and AD&D, Disability Benefits, Voluntary Benefits, 401 (K) Retirement, Nationwide Pet Insurance, Employee Assistance Program.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

The base salary range for this position is $65,000-70,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience.

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

Control Risks participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.