Criminal Law Specialist

Criminal Law Specialist, Manchester Office

Permanent, Full-Time | Hybrid: 3 Days in Office, 2 Days Remote

Looking to transition from traditional legal practice into the innovative world of legal technology? This role could be the perfect fit.

As a Criminal Law subject matter expert, you will play a pivotal role in shaping our product and reinforcing LEAP’s position as the leading Criminal Law software solution in the UK. Working in partnership with the Head of Criminal Law, you will:

• Identify opportunities for future product development and content initiatives
• Create and drive projects that enhance the end-user experience and increase product engagement
• Collaborate with customers and stakeholders to gather insights and feedback
• Track, analyse, and report key performance indicators to the team

About LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI, one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market-leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium-sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring, and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you’ll find yourself in good company here.

Meet the Criminal Law & Customer Success teams
Working in Criminal Law means staying sharp and ahead of the competition. This role is ideal for someone who believes custom technology and AI can make that possible. You’ll join LEAP’s new Criminal Law vertical, helping build tailored products and services that empower practitioners in the field.

As part of a collaborative team of Product Owners, Developers, and Specialists, you’ll help create innovative, Criminal Law- specific solutions. Within our Client Success team, you’ll act as a trusted LEAP expert, onboarding, training, and supporting clients to get the most from our software. Through hands-on, face-to-face guidance, you’ll give clients the confidence to use LEAP effectively and focus on what they do best.

You’ll also work closely with our marketing, sales, and renewal teams to ensure our products and message align with client needs, making a real impact from day one to business as usual.

Requirements

What you'll do

• Develop and maintain an outstanding knowledge of LEAP Criminal Law & its companion products.
• Promote use of LEAP Criminal Law products & drive adoption in Criminal Law.
• Shape the product development of software in Criminal Law.
• Report on in-depth competitor analyses in the areas of Legal Technology.
• Ensure LEAP’s processes comply with up-to-date legislation within Criminal Law.
• Research forms, legislation, and legal processes relevant to the criminal jurisdiction.
• Identify the need for, schedule & conduct onsite/remote visits & training sessions.
• Attend industry events to speak with existing customers.

What you'll bring

• 3-5 years’ experience working within Criminal Law, with experience in all aspects of Criminal Law.
• Up-to-date specialist knowledge of the law and legal system, and relevant experience of handling a wide range of cases.
• Experience with case management systems.
• Knowledge of legal aid and legal aid billing would be advantageous.
• An understanding of the small law firm’s culture & expectations.
• A passion for technology.
• Budgeting skills and commercial awareness.
• Ability to work on own initiative.
• Excellent organisational skills.
• Extensive knowledge of Microsoft Windows, Microsoft Word, Outlook, and Excel.
• Excellent communication skills (both written and verbal); skilled in dealing sensitively with clients.
• Completed a degree or equivalent qualification.

 LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all the requirements above, we encourage you to still submit your application.

Benefits

What you'll get

A friendly, supportive, and driven company culture, where innovation and collaboration are at the heart of what we do.

You will receive a competitive salary and an excellent benefits package:

• LEAP pays 8% of your salary into your pension.
• Private health insurance, including optical and dental.
• £80 a month gym contribution.
• Life insurance cover.
• Employee Assistance Program.
• Generous Professional Development Fund.
• Enhanced parental leave.
• PerkBox membership.
• Cycle to work scheme.
• 25 days holiday (plus 8 bank holidays).
• Work anniversary rewards.
• Paid time off to give blood.
• Volunteer day – We offer 1 day per year for a charity of your choice.
• Free healthy breakfast, light lunch, and snacks.
• A dog friendly office.

Life at LEAP
LEAP is all about impact, growth, and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other, and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, enhanced parenting policy, regular social events, free gym membership, and so much more.

We strongly believe that personal development and career progression are at the heart of a healthy, high-performing culture, and we’re committed to empowering LEAPsters with resources and career pathways to explore. With us, your career will grow as you do, with opportunities to step into new roles, explore new departments, and even work abroad.

More you should know
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Life at LEAP

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Closing Date: Friday, 5th December

We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to apply as soon as possible.

It’s fine to use AI to help with your application, just keep it genuine and make sure it reflects you.

A real person will read your CV and chat with you if you’re invited to interview. We want to get to know the real you, not just ChatGPT!