About the opportunity:
We are working as the internal recruitment partner for our client, Manx Collections, a reputable financial services provider known for delivering responsible lending and excellent customer support.
Due to continued growth, we are seeking an experienced Credit Controller/Collections Officer to join their friendly and close-knit team. You’ll play a key role in supporting customers who have fallen into arrears, working with empathy and professionalism to achieve the best possible outcomes for both the customer and the business.
This is a fantastic opportunity for someone with solid collections experience who enjoys working in a collaborative, supportive office environment.
Responsibilities:
- Contact customers via telephone, email, letter, and text to collect overdue payments in line with company policies and FCA regulations.
- Manage a portfolio of customer accounts, reducing delinquency and aiming to return accounts to up-to-date status.
- Gather and verify customer information, updating CRM systems accurately.
- Liaise with legal advisors, recovery agents, and bailiffs to support asset recovery when required.
- Issue reminders, notices, and assist with summons documentation.
- Maintain up-to-date and accurate records across all systems and reports.
- Adhere to the Treating Customers Fairly (TCF) and Consumer Duty principles, ensuring every customer receives a fair outcome.
- Provide exceptional customer service with compassion and professionalism, especially for vulnerable customers.
- Support the wider team with general administration and reporting duties.
The successful candidate will be able to demonstrate the following:
- Previous experience in a collections or arrears management role (essential).
- Experience gained within financial services, lending, or asset-based finance (preferred).
- A calm, empathetic, and customer-focused approach to debt resolution.
- Strong negotiation and communication skills, both verbal and written.
- Excellent organisational and time-management abilities.
- Strong IT literacy, including CRM and Microsoft Office.
- A proactive and team-oriented attitude – ready to support colleagues and get stuck in.
- A minimum of 5 GCSEs (or equivalent) at Grade C or above, including Maths and English
In return we are offering:
- A salary up to £30,000 per annum
- Office-based role in Basingstoke, Monday to Friday, 9:00am – 5:00pm (35 hours per week).
- Friendly, collaborative team culture with a supportive management approach.
- 25 days’ annual leave plus bank holidays.
- Opportunities for growth within a well-established and expanding financial services organisation.
- Discretionary bonus scheme.
- Death in service – 4x annual salary.
- Pension contributions 4% employer, 5% employee.
- Employee Assistance Programme
- Various wellbeing and Social events throughout the year.
Interested? Then APPLY now for immediate consideration.
