Credit Controller

Are you detail-oriented, organised, and motivated to make an impact in finance? Ten Group is looking for a Credit Controller to join our growing Finance team. This is an exciting opportunity to play a key role in managing accounts receivable, ensuring accurate financial records, and supporting cash flow for a global lifestyle business.

As a Credit Controller you will play a critical role in managing global supplier-commission and trade-debtor portfolios to ensure cash is collected within agreed terms, while preserving strong client & supplier relationships. 

Your role involves end-to-end credit control: invoice generation, bank reconciliation, ageing analysis, collection calls/emails, query resolution and monthly reporting. The priority is to reduce overdue debt, minimize bad-debt provision and maintain accurate sales-ledger data that supports global cash-flow targets. 

You will work closely with Global Finance Operations, Accounts Receivable, Client Services and external collection agencies on shared objectives such as DSO reduction, cash collection and clean month-end close. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

Global Collections & Relationship Management 

• Chase overdue debt by telephone, email and customer portals within agreed timelines across all time-zones. 

• Follow escalation procedures for overdue accounts; involve senior finance or external collection agencies when required. 

• Build rapport with clients, suppliers and internal stakeholders to resolve payment queries promptly and protect Ten’s brand. 

• Maintain accurate and auditable records of all collection activities in CRM/ERP. 

• Work alongside 3rd-party collection agencies to enhance recovery of aged hotel commission and trade debt. 

Invoice Accuracy & Ledger Integrity 

• Identify and raise invoices for supplier revenue on travel, lifestyle and ticket bookings in line with global cut-off calendars. 

• Perform daily bank-receipt reconciliation and allocation against invoices; clear unallocated cash within SLA. 

• Maintain accurate transaction postings to the sales ledger; correct mis-postings promptly. 

• Produce monthly debtor statements and ageing reports for distribution to customers and finance leadership. 

• Provide ad-hoc debtor analysis and cash-collection forecasts to support cash-flow planning and audit requests. 

• Review monthly commission and associated journals prepared by the Junior Credit Controller, or otherwise prepare monthly commission and associated journals for review by Revenue Manager. 

Process Improvement & Compliance 

• Support implementation of automated invoicing, dunning and cash-application tools to reduce manual effort. 

• Ensure compliance with global credit policies, data-protection regulations and internal SOX controls. 

• Champion best-practice sharing across regions to standardise collection techniques and reduce DSO. 

• Participate in month-end, year-end and audit activities by providing accurate debtor schedules and supporting documentation. 

BEHAVIORAL EXPECTATIONS:  

As Credit Controller, you will be expected to role model the behaviors associated with our Ten Standards and our core business values of Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented, and supportive attitude. You will break down complex debtor issues into clear, actionable steps that accelerate cash collection, demonstrate strong project-discipline when implementing new dunning workflows and confidently present ageing analysis to both internal finance teams and external clients.  

We encourage diverse philosophies, cultures and experiences.  

We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs. 

Requirements

EDUCATION/EXPERIENCE:   

• Bachelor’s degree (or equivalent) in Accounting, Finance, Business or related field; or 1-2 years credit-control / accounts-receivable experience. 

• Proven track record of collecting trade debt and reducing DSO in a multi-currency, multi-region environment preferred. 

ROLE SPECIFIC COMPETENCIES:  

• Record of success in credit-control roles managing trade-debtor portfolios, cash-collection targets, ageing reduction 

• Knowledge & expertise in IFRS revenue recognition, global payment terms, collection regulations 

• Demonstrated ability to meet monthly cash targets, resolve payment disputes, maintain accurate ledgers 

• Ability to promote best-practice collections, clean month-end, strong customer relationships 

• Strong / Excellent / Exceptional [negotiation, communication & Excel skills 

• Experience in ERP posting, bank reconciliation, automated dunning tools 

• Proficiency in Microsoft Excel (pivots, v-look-ups), major ERP/CRM, e-invoicing portals 

• Power Query knowledge preferred 

• Passion for automation and building efficient processes 

• Excellent analytical skills and attention to detail, with the ability to interpret complex financial data and communicate findings effectively to non-financial stakeholders 

• An analytical mind, keen eye for detail and desire to probe further into data 

• Deliver to tight deadlines, for example, month end closures 
  

Guidelines for Hybrid/Home Office:

• This role is Cape Town–based and requires candidates to commute to the office at least 2 days per week. Please note this is a non-negotiable requirement.
• A secure home office at your confirmed address, free from background noise or other distractions when working remotely
• Internet service must meet minimum requirements and minimum speed check must be completed

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience
• Flexible work arrangements including Hybrid work possibilities; with up to 60% Home Office.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Safe & secure offices in the Foreshore with complimentary off-street parking.

Who Are We

Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.

Ten’s strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.

At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.

Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/

Commitment to Diversity 

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”