Credit Controller

Requirements

Join or vibrant team at GWA, where our rich Australian and New Zealand heritage, technical expertise, and innovative drive, combine with our iconic brands to create something truly extraordinary. For over a century, we've been crafting innovative, high-quality products for homes and offices, including market-leading brands like Caroma, Methven and Clark. 

Your new role

We are looking for an experienced Credit Controller to join our Finance team in our new Mulgrave office on a permanent full-time basis.

Note that training and induction will take place at our existing location in South Melbourne.

As our new Credit Controller, you will manage the end-to-end AR function of a typical Accounts receivable ledger, with several 2nd tier key customers, as well as having responsibility for:

• Preparing monthly banking downloads and reconciliations for your accounts
• Assisting the team in maximising cash flow (in full and on time) and minimising overdue debt risk.
• Applying credit practices to your assigned customers based on agreed terms.
• Building rapport and supporting the customer by actioning open items on the reconciliation to enable settlement of outstanding transactions.
• Working towards best practice by following up open queries and credits with the Claims team, providing match offs listing and ensuring invoices and PODs have been provided.
• Engaging with sales team and key stakeholders, to resolve items in dispute or resolve reconciling items.
• Managing master data updates for your stores and new store openings.
• Conducting continual risk identification, evaluation, and mitigation to ensure uninterrupted functional operation.

As our Credit Controller, your day-to-day will involve:

• Applying best practice to manage customer accounts to remain in terms with minimal overdue per AR team goals.
• Providing thorough and timely (monthly account) reconciliations.
• Managing any queries raised because of the reconciliation.
• Monitoring open claims to ensure prompt resolution and follow up of Claims team.
• Providing monthly cash projections.
• Updating master data additions/changes in a timely manner.
• Preparing monthly reporting and managing payment uploads when required.
• Managing ‘Held’ orders daily.
• General administration of your key accounts and reporting as required including copy invoices, PODs, additional matching of transactions (credit notes and claims or short payments)
• Achieving and maintaining AR goals and KPI’s (DSO, Overdue Debt, Bad Debts, Cash Allocation)
• Providing support in new account applications processing.

About you

Along with a minimum of 5 years’ experience in a similar role, you’ll have:

• Advanced excel/reconciliation skills, exposure to Microsoft Dynamics365 preferred.
• Strong attention to detail, problem solving skills.
• Great written and verbal communication skills
• An ability to work autonomously.
• Results orientated and excellent time management.

Why Join Us?

• Be part of a purpose-driven organisation with a strong commitment to innovation and sustainability.
• Access to professional development through our iLearn platform.
• Work in a supportive team environment that values growth and collaboration.

About us

At GWA, we're not just a company—we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year.

When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways.

We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.

What can you expect from us?

Join us on our journey from Good to Great, where you'll collaborate with inspiring colleagues, engage with iconic brands, and contribute to a business with a legacy of strong growth. Take the first step towards an exciting career and become part of a team that's dedicated to delivering exceptional customer experiences and making a real difference in the world.  We value passion, potential, and a willingness to learn.

Aside from a supportive and collaborative culture where you’ll be set up for success and know that you’re making a real difference from day one, we’ll offer you:

• Hybrid working options
• Competitive remuneration and bonus structures
• An immersive onboarding program to set you up for success
• Opportunities to learn and grow through our Learning & Development programs
• ‘Great Rewards’ program - exclusive access to discounts and cashback rewards at your favourite stores
• ‘Bathrooms & More’ program - great discounts on a wide range of our products
• Volunteer and Community Service Leave
• Option to purchase additional annual leave
• Opportunity to take advantage of novated leasing options
• Health & Wellbeing Services with 24/7 in app access to medical advice, safety support and mental healthcare for you and your immediate family members.
• Annual flu vaccinations
• Medibank Health Insurance - discounts on corporate cover 

Ready to apply?

Great! Just click the apply button to build your career with us!

Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role.

Please note that we are not accepting applications from agencies at this time.