Credit Controller

About the Role:

We are seeking a highly motivated and results-oriented Credit Controller to manage key customer accounts within a specified sales region. You will be responsible for day-to-day credit and collection activities, ensuring timely payments, maintaining a healthy aged receivables profile, and achieving individual and team targets. This role requires strong communication skills, attention to detail, and the ability to build strong relationships with customers and internal stakeholders.

Key Responsibilities:

• Manage day-to-day credit and collection activities for assigned customer accounts.
• Achieve monthly collection targets while maintaining a clean aged receivables profile.
• Collaborate with Customer Service to resolve customer queries promptly and efficiently.
• Reconcile customer accounts to ensure accurate and up-to-date records.
• Manage order releases in accordance with company policy.
• Ensure customer adherence to agreed credit terms.
• Proactively assess the creditworthiness of new and existing customers by analyzing financial data and credit reports, recommending appropriate credit limits and payment terms.
• Foster positive working relationships with internal departments within the SSC and outsourced BPO team.

Essential Skills & Experience:

• Minimum 18 months of experience in a credit control environment.
• Certificate/Diploma level education in Finance, Accounting, Business Administration, or equivalent.
• Excellent written and verbal communication skills in English and German are mandatory.
• Strong numeracy and analytical skills.
• Proven ability to solve problems effectively.
• Strong organizational and prioritization skills, with the ability to manage workloads based on business needs.
• Financial and commercial awareness.
• Microsoft Dynamics & Oracle.
• Ability to build and maintain strong relationships with internal and external stakeholders, particularly Customer Service.

Desirable Skills & Experience:

• Experience working in a Shared Service Centre environment.
• Credit control experience within a multinational organization.
• Exposure to a culturally diverse working environment.
• Willingness to undertake occasional European travel.

Personal Attributes:

• Strong team player with excellent interpersonal skills.
• Results-driven and target-focused.
• Maintains high professional standards and de-escalates tension when navigating complex or sensitive customer situations.
• Thrives in a dynamic Shared Services environment, quickly adjusting to new technologies and evolving processes.

What we can offer:

• Flexible working hours
• Attractive salary package
• Structured learning and development / Mentoring program 
• International environment 
• Events like International Women’s Day, Earth Day, etc.
• A growing and welcoming team with a good spirit!

Who we are! - Our Story:

Every voice. Every day! Eight Values. One Team!

Being open to every voice, every day, brings our value of diversity to life and makes Avery Dennison a vibrant and engaging place to be. We understand diversity and equal opportunities as enrichment for our future-oriented work. Across our diverse, global team, every voice makes us stronger. When we listen to and learn from each other, there is no limit to what we can achieve together. Each of us is unique, and we appreciate bringing together different personalities and talents.

Avery Dennison is an equal-opportunity employer. In the EMEA region, we have these Employee Resource Groups: 

• EmpoWer - focusing on the engagement, mentoring, and promotion of women
• Mental Health - striving to provide a safe space for employees to discuss mental health issues in the workplace
• Unite - supporting the LGBTQI+ and ally community in the EMEA region

To find out more about all our employee resources groups globally as well as our Diversity, Equity & Inclusion approach, please go to our Diversity and Inclusion pages in the About Us section of our website: https://www.averydennison.com/en/home/about-us/diversity-and-inclusion.html 

At Avery Dennison, we do what we love, and we love what we do - Just click here, and get to know us better: Life @ Avery Dennison (linkedin.com/company/avery-dennison/life/emea)