Credit Controller - #34869

As a Credit Controller, you will be responsible for managing customer accounts, ensuring timely payment of invoices, reducing aged debt, and maintaining strong working relationships with customers. This role is key to supporting cash flow and the overall financial health of the business.

Company Profile:

Our client is a UK-based telecommunications company, specializing in VoIP phone systems, business broadband, and future-ready tools. They help businesses improve collaboration, streamline communication, and enhance productivity. With a focus on delivering reliable, fast, and cutting-edge services, they support businesses in adapting to the future of work.

Due to their continued success, they are looking to expand their team in the Philippines and seeking a passionate, skillful, self-motivated, and collaborative Credit Controller to join their dynamic team.

This is an excellent opportunity for those who value a workplace culture built on strong relationships, personal accountability, and collaborative teamwork.

Duties and Responsibilities:

• Manage and maintain the sales ledger, ensuring customer accounts are accurate and up to date
• Proactively chase outstanding payments, including termination charges and ongoing service charges via phone and email
• Investigate, resolve, and follow up on invoice queries and disputes efficiently
• Monitor overdue balances and take appropriate action in line with company procedures
• Prepare and maintain weekly and monthly aged debt reports
• Work closely with Sales, Customer Service, and Provisioning teams to prevent delays in billing and payment
• Ensure accurate records of all customer communications and actions taken

Requirements

• Minimum 2–3 years of experience as a Credit Controller
• Previous experience in a Credit Control or Accounts Receivable role
• Strong communication and negotiation skills
• High level of accuracy and attention to detail
• Confident using Ability, Xero, and HubSpot or similar accounting software
• Ability to manage a high volume of accounts and prioritize workload

Advantageous skills or nice-to-haves:

• Bachelor’s degree or equivalent qualification