Credit Control Unit Manager

The credit control manager will manage the credit control function to ensure timely collection, consistent application of credit standard operating procedures (SOP), and accurate assessment of the creditworthiness of existing and potential customers. Moreover, he/she:

• Provides the team with adequate training, coaching and mentoring in order to develop their conceptual collection skills, ensure development and proper career paths;
• Organizes and staffs the team with adequate resources and talent in order to achieve the desired levels of organisational excellence;
• Ensures reconciling top customers as per the SOP in order to maintain healthy receivables and to avoid any discrepancy with the customers' accounts;
• Ensures that the contract to cash receivables and credit control SOP is implemented and abided by;
• Manages and solves all the customers' issues in order to maintain a win-win situation and a good relationship with them;
• Follows up with the sales and operations teams to proceed all pending credit notes in order to avoid delay in issuing the invoices;
• Submits all required daily, monthly and quarterly reports assigned by the finance manager or any external governmental ministries;
• Carry out annual credit risk evaluation to map the credit and risk profile of customers so that actions can be taken to minimize risk.

Requirements

• BA degree in Accounting, Finance, Business Administration or any relevant field
• 10 years of commercial experience.
• Proficiency in English and Arabic with excellent verbal and written communication skills
• Effective decision making and problem-solving skills