About Lyra Health Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. Responsibilities

● Oversee the end-to-end credentialing and recredentialing processes for all providers, ensuring accuracy, timeliness, and compliance with regulatory and accreditation standards.

● Serve as the primary subject matter expert for Joint Commission standards, maintaining continuous survey readiness and leading accreditation efforts.

● Develop, implement, and enhance credentialing policies, procedures, and workflows to align with Joint Commission, NCQA (if applicable), and state/federal requirements.

● Monitor credentialing activities to ensure compliance with internal standards and external regulatory requirements, identifying and addressing gaps proactively.

● Lead internal audits and prepare documentation for Joint Commission surveys, mock audits, and ongoing compliance reviews.

● Supervise and support credentialing staff, providing guidance, training, and performance oversight to ensure high-quality execution.

● Collaborate cross-functionally with Enrollment, Compliance, Legal, Provider Operations, and Revenue Cycle teams to ensure credentialing alignment and operational readiness.

● Maintain accurate and complete provider credentialing records within credentialing systems and ensure data integrity across platforms.

● Track licensure, certifications, sanctions, and expirables, ensuring timely renewals and adherence to compliance requirements.

● Serve as a point of escalation for complex credentialing issues, provider concerns, and audit findings.

● Identify opportunities for process improvement, automation, and scalability to enhance efficiency and reduce risk.

● Stay current on changes to Joint Commission standards, industry best practices, and regulatory requirements, ensuring timely implementation of updates.

Qualifications

● Bachelor’s degree preferred (or equivalent work experience).

● 4+ years of credentialing experience in a healthcare organization, hospital, health system, CVO, or behavioral health setting.

● 2+ years of experience in a lead or supervisory role preferred.

● Strong working knowledge of Joint Commission credentialing and accreditation standards (required).

● Experience supporting or leading Joint Commission surveys and audit readiness efforts strongly preferred.

● Familiarity with NCQA standards is a plus.

● Experience with credentialing platforms (e.g., CredentialStream, Verifiable, or similar systems) and provider data management tools.

● Exceptional attention to detail with the ability to manage multiple priorities and deadlines in a fast-paced environment.

● Strong analytical, organizational, and problem-solving skills.

● Excellent written and verbal communication skills, with the ability to collaborate effectively across teams and levels of the organization.

● Proven ability to build, improve, and scale operational processes.

● Self-starter who takes initiative, drives accountability, and ensures follow-through on critical compliance activities.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

Credentialing Supervisor

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