About Lyra Health Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role Lyra is looking for a Credentialing Associate who is energized by the prospect of delivering day-to-day support while contributing to a highly compliant, accreditation-ready credentialing program aligned with The Joint Commission standards. This role will support a nationwide network of mental health providers and group therapy practices through onboarding and ongoing credentialing processes, ensuring all activities meet rigorous regulatory and documentation requirements. The Credentialing Associate will play a key role in maintaining audit-ready provider files, supporting Joint Commission compliance efforts, and ensuring accuracy across credentialing systems and workflows. This individual will respond to provider inquiries, support administrative and credentialing updates, and help ensure that both the provider and client experience meet Lyra’s high standards for quality and compliance. We are looking for someone who is detail-oriented, compliance-focused, and passionate about both operational excellence and delivering a strong provider experience, while confidently navigating relationships with internal and external stakeholders. Responsibilities

● Manage tickets and provide ongoing education and support to providers and group practices on credentialing requirements, policies, and processes aligned with The Joint Commission standards.

● Respond to daily provider inquiries related to credentialing, documentation requirements, onboarding status, and administrative updates.

● Maintain and update provider credentialing records, ensuring all files are complete, accurate, and audit-ready in accordance with Joint Commission requirements.

● Support credentialing audits by reviewing provider files, identifying missing or non-compliant elements, and assisting with remediation efforts.

● Track and verify provider information including licensure, certifications, education, training, and work history to ensure compliance with accreditation standards.

● Assist in preparing documentation and reports for internal audits, mock surveys, and Joint Commission survey readiness activities.

● Maintain and update internal systems and provider databases, ensuring alignment across credentialing, provider directories, and operational platforms.

● Collaborate with cross-functional teams to ensure accurate and compliant provider onboarding and maintenance.

● Identify discrepancies or risks within credentialing data and escalate issues as appropriate.

● Contribute to process improvements that enhance compliance, audit readiness, and operational efficiency.

● Partner with technical teams to identify system issues, improve workflows, and enhance the provider experience while maintaining compliance standards.

● Serve as a liaison between Provider Success and credentialing leadership, ensuring accurate communication of provider status and readiness.

Qualifications

● Bachelor’s degree preferred (or equivalent work experience).

● 2+ years of credentialing, provider relations, or healthcare operations experience in a clinic, outpatient practice, hospital, or behavioral health setting.

● Familiarity with The Joint Commission credentialing and documentation standards strongly preferred.

● Experience supporting audit processes, compliance reviews, or accreditation readiness efforts is a plus.

● Strong attention to detail with a focus on documentation accuracy and regulatory compliance.

● Excellent written and verbal communication skills, with the ability to clearly explain requirements and build trust with providers and internal stakeholders.

● Experience with systems such as Zendesk, Salesforce, Jira, or credentialing platforms, or the ability to quickly learn new tools.

● Strong organizational and time management skills, with the ability to manage competing priorities and deadlines.

● Proactive problem-solver who can identify gaps, escalate risks, and follow through on resolution.

● Passion for improving mental health care and supporting high-quality, compliant provider networks.

● Proven ability to work cross-functionally in a collaborative, fast-paced environment.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

Credentialing Associate

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