Creative Production Manager

Celtra is hiring for a Creative Production Manager in our Ljubljana office to support a customer base that relies heavily upon our Creative Services. This role will work closely with Customer Success supporting specific aspects of our clients’ success across creative production, creative reviews, and campaign deployment that occurs on and off our platform. 

This is an exciting opportunity to develop a unique customer skillset while empowering some of the world's influential digital publishers and platforms to scale their ability to drive revenue efficiently and effectively through their digital media properties and inventory. 

You will need to demonstrate empathy and an understanding for our customers while working consultatively to build relationships that deliver value on both sides. Someone who is able to learn quickly in a creative environment and is excited to immerse themself in a fast-paced environment will excel in this role. 

What You’ll Do

• Acting as a point of contact for a high touch creative service oriented clients, based on their product and services, addressing any queries and concerns.
• Project managing the creative design of ad products and successful deployment of digital creative for campaign execution.
• Scope creative production oriented projects and secure resources to ensure effective execution.
• Partner with the internal Celtra team members (Customer Success, Sales, Product, Solutions) to align your activities with the customer's business case and strategy.
• Possess an in-depth understanding of the Celtra platform to provide consultative best practices for creative production.
• Developing and maintaining a deep understanding of the creative services Celtra offers.
• Conducting check-ins with clients to ensure their needs are being met and to identify opportunities for growth. 
• Account revenue and billing reconciliation for customers who have purchased our services offerings.
• Maintain high levels of response and resolution to customer requests.
• Monitoring and reporting on the client’s performance while interacting with Celtra’s products and services, and recommending improvements or upgrades as a means to drive usage and grow revenue.

What You’ll Need

• 3+ years of client-facing creative production or project management experience in a creative agency or creative software organization
• Exceptional project management and communication skills, both written and verbal - a creative thinker and solution seeker
• Proven track record of working in a customer-facing role and managing end-to-end campaign execution for creative production to campaign execution - bonus if you have experience working across global time zones
• Relevant BA/BS degree preferred but not required if adequate experience
• Ability to grow business in a strategic manner i.e. creating new process and initiatives
• Be curious and coachable, driven to learn and grow
• Do-er, proactive, independent thinker, a strong contributor
• Excellent organization skills, you must be comfortable working in a fast-moving environment and dealing with rapidly changing requirements
• Strong collaboration, planning, and project management skills with a proven ability to impact and influence a dispersed team

Why Celtra?

• Impact: Help shape products used by leading media companies and publishers across the globe.
• Culture: We’re inventive, collaborative, and proudly a little bit quirky — because doing great work should also be fun.
• Flexibility: Hybrid with strong hubs in Ljubljana and New York, and team get-togethers that keep us connected.
• Growth: You’ll learn from experienced product managers, engineers, and designers — and grow into bigger roles as you go.

What do we offer?

• Hybrid working. You can choose to work from home or join us in our Ljubljana office.
• Flexible schedule. You’re trusted to create the right conditions for your best productivity.
• Continuous education. Up to 1000 EUR per year for conferences, books, and courses of your choice.
• Equipment of your choice.
• Knowledge shares. 
• Additional pension and health insurance.
• WFH budget. An additional budget of 500 EUR to set up your home space.
• Employee well-being. Dedicated budget for any kind of wellness activities such as fitness, yoga, etc.

About Celtra

Celtra helps enterprise advertisers, media, and agencies design, approve, and deliver digital creative across the ever-growing number of campaigns, markets, designs, and variants. Celtra’s Creative Automation & Enablement Software for helps brands move faster than ever while dramatically scaling content production. Companies like adidas, TripAdvisor, Spotify, Unilever, NBCU, Lululemon, YETI, Vice, and hundreds more partner with Celtra to cut production costs while increasing efficiencies and output in the cloud.

Empowering Creativity through Diversity & Inclusion

Our mission is to empower creativity - and we cannot fulfill our mission without different perspectives. Diversity drives innovation, and Celtra is committed to diversity, equity, inclusion, and belonging. 

Every employee is empowered at Celtra - no matter your race, age, religion, gender identity, sexual orientation, physical or mental ability, or ethnicity.  We hire the best, and develop our teams through continuous education and mentorship, in a community where everyone can bring their whole selves to work.

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