CQV Global Director

Are You Ready? CAI is a professional services company established in 1996 that has grown year over year to nearly 700 people worldwide. For Mission Critical and regulated industries that need to deliver critical solutions in high-stakes environments, we provide accelerated operational readiness and unparalleled performance at the highest standard through our rigorous approach, field tested processes, and elite expertise developed over 30 years.  Our approach is simple because our Purpose informs everything we do:  •We exist to be the trusted solution for our clients as they strive to build a better working world and improve the human experience.  At CAI, we are committed to living our Foundational Principles, both professionally and personally:   •We act with integrity   •We serve each other   •We serve society   •We work for our future   At CAI, we believe in a relentless dedication to excellence, pushing boundaries and surpassing expectations. From the beginning, we’ve challenged ourselves to do what others wouldn’t. Not just setting industry standards, but redefining them entirely. We are bold in our thinking and creative in our approach. We operate at the intersection of wisdom and technology and thrive when they come together with humanity. For us, operational readiness isn’t simply a goal. It’s a way of life. Because tomorrow demands to be at the forefront of today. We do this through tireless effort, precision, efficiency and an unwavering belief that there is always room for advancement. We’re not interested in how it used to be done. We’re obsessed with how it will be done.  Position Overview: The Director, CQV Center of Excellence (Commissioning, Qualification & Validation), is a global role responsible for driving business growth in Commissioning, Qualification & Validation; inclusive of equipment, facilities, computer, process and cleaning validation. This will be accomplished by client support/consulting to life sciences customers, and skills development (training development, knowledge transfer and/or coaching of agents) within each region to support service delivery and execution of market-leading strategies. This senior role requires a commitment to customer-service excellence and thought leadership of their area. The Director will work collaboratively across the organization to meet strategic priorities, to derisk project delivery through defined services, and deploy systems supporting delivery of the practice and technical knowledge within the practice. This role requires organization, systems-thinking, establishment of norms in service delivery and a focus on customers while seizing on opportunities to grow our footprint. Key Responsibilities: 1. Subject Matter Expertise & Strategic Leadership •Acts as a recognized subject matter expert (SME) in CQV across multiple sites and projects. •Provides high-level consulting on best-in-class CQV practices, including risk-based approaches and program assessments. •Supports strategic project work as a door-opener or specialized expert. •Reports directly to the CQV Global Director and serves as a knowledge resource internally and externally. 2. Client & Project Oversight •Manages client relationships across multiple sites or projects. •Participates in or leads the initiation and early stages of billable CQV projects. •Oversees internal programs with cross-functional teams, including client personnel and contractors. •Drafts and reviews CQV proposals and estimates for clients. 3. Business Development & Industry Engagement •Engages in forums, publishes articles, participates in committees, and influences guidance standards. •Builds and maintains a network of industry contacts to identify new opportunities and increase value to current clients. •Supports the proposal process and helps grow CAI's business pipeline. 4. Mentorship & Internal Development •Mentors employees and develops qualification and training materials. •Acts as an internal CQV knowledge base for teams across the globe. •Contributes to internal qualifications, knowledge sharing, and process improvements. 5. Technical Consulting Expertise •Advises on integrated commissioning and qualification strategies. •Implements QRM methodologies and assesses supplier qualifications. •Consults on facility, equipment, utility CQV methods, including automation integration. •Supports digital validation life cycle and strategies for accelerating project delivery and speed to market. Qualifications and Experience: •BS or MS in a relevant science or engineering field, or equivalent •Seven (7) or more years in CQV SME or project manager for large CQV projects roles for life sciences.  Demonstrated success in leading your team to achieve defined goals.   •Excellent oral and written communication skills in English •Excellent skill in leading teams to perform complex tasks under pressure. •Excellent problem-solving skills •Customer-service focused. •Proficient in life science manufacturing processes in areas such as biotech, aseptic fill/finish, OSD, Gene Therapy or equivalent experience. •Ability to travel domestically and internationally will be required. There will be significant travel to the US as part of this role. Critical Competencies Influence Strategy  •Evaluates and pursues initiatives, opportunities, and priorities based on fit with organization strategies. •Identifies innovative solutions to challenges that have strategic impact, balancing both short- and long-term concerns. •Identifies issues related to emerging customer and market needs. Satisfy the Customer  •Identifies and anticipates customer requirements, expectations, and needs. •Develops solutions that meet or exceed customer expectations and shares feedback with relevant groups. •Consistently follows up with customers to resolve issues and maintain customer satisfaction and loyalty. •Continually searches for ways to improve customer service, including removal of barriers and providing solutions. Plan for Success  •Translates business/function strategies into aligned plans and objectives and integrates across business groups. •Obtains and allocates resources needed to accomplish goals. •Anticipates risk and builds effective contingency plans. Pursue Execution  •Prioritizes and balances time, actions, resources, and initiatives to ensure achievement of critical goals. •Holds self and others accountable for achieving outcomes.   •Anticipates obstacles and takes appropriate actions to accelerate work or improve quality. Tailor Communication •Communicates information clearly, concisely, and professionally. •Tailors communication style and content to audience effectively. •Writes technical concepts clearly and thoroughly for all audience types. Build Partnerships •Cultivates a network of people across a variety of disciplines and functions within the organization. •Builds collaboration by identifying and conveying common interests and priorities, removing barriers, and breaking down silos.  •Appropriately involves others in decisions and plans that affect them. •Maintains positive relationships regardless of challenges, organizational level, personality, or background differences.  Influence Others  •Develops and articulates compelling rationale for positions. •Builds a broad base of support among key decision makers and influencers. •Positions and explains ideas and proposals in ways that get support from others. •Encourages others to find new solutions that improve outcomes and deliver value.  Develop Self and Others  •Continuously develops interpersonal skills to build effective internal and external relationships.  •Models company values and always acts with integrity. •Looks for opportunities to develop breakthrough ideas and initiatives. #LI-JD1