[Coupang] Sales Team Manager (Rocket Growth Self-Service Team)

About Coupang

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds - a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

About the Rocket Growth

Rocket Growth (RG) is a program that helps sellers leverage Coupang’s best in class rocket delivery and fulfillment network to serve customers and grow their business. With Rocket Growth, sellers are eligible to earn the rocket badge, thereby accelerating their sales, and providing customers with rocket-speed delivery for their items. Rocket Growth customers also get Coupang’s world-class customer service, including free shipping and returns for WoW members. It is Coupang's fastest-growing team, with an ambitious product and feature roadmap in the works. We are looking for motivated leaders who enjoy working with smart people to innovate and make history by solving complex and exciting problems.

About the Team

The Rocket Growth Self-Service Team empowers sellers to grow independently by providing scalable, data-driven solutions. The Sales Team Manager plays a dual role: leading a traditional e-commerce sales team and collaborating with developers, POs, and PMs to improve the self-service product based on insights gained from sales interactions. This role requires strategic thinking, cross-functional collaboration, and a strong data-driven mindset. Additionally, the ideal candidate will demonstrate a proactive attitude, consistently proposing new ideas and identifying opportunities to improve team operations and product experience. 

Key Responsibilities 

1. Lead and manage the sales team to achieve performance targets.
2. Identifyseller needs and generate actionable insights to improve the self-service environment Collaborate with cross-functional teams (Engineering, PO, PM) to enhance product features  
3. Analyze and deep dive on Seller data to clearly understand the root-cause of reasons for not adopting programs and uncover growth opportunities and drive seller success
4. 
   Coach team members and manage team performance  
5. Proactively suggestnew ideas and improvements based on team and business needs 

Qualifications 

1. Minimum5years of experience in managing e-commerce sales teams. 
2. Proven experience in cross-functional project collaboration 
3. Strong analytical skills and data-driven decision-making.
4. Business-level Englishproficiency  
5. Proactive mindset witha strong sense of ownership and initiative 

Preferred Qualifications 

1. Experience in self-service product or platform development
2. Track record of building data-driven sales strategies 
3. Experience working in global or multicultural environments

Recruitment Process and Others

1. Recruitment Process: Application Review - Phone Interview - Onsite Interview - Reference Check - Offer

(The recruitment process may be different depending on the job and may be changed due to scheduling and circumstances.)

2. Others:

a. This job post may be closed early if all openings are filled.

b. If there is any false information in the application, the offer may be cancelled.

c. Veteran status or disability will not result in any disadvantages in the recruitment process.

d. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.