Country COO - India

(Key Performance Indicators – Compliance, Profitability, Quality and Teamwork)

• Deputizing the Country CEO IN, during his absence, in supervising daily operations of FAB Mumbai Branch.
• Primarily responsible for overseeing the Branch’s operation area which include, RBI and financial reporting, settlement, trade processing, IT support, and other general office administration of the FAB Mumbai Branch.
• Implements programs to ensure attainment of business plan for growth and profit
• Compliance with Regulatory Authority Directives – RBI, SEBI, CCIL, FEMA and other Statutory Bodies
• Compliance with Bank’s Policy and Procedures and other Directives issued from time to time.
• Responsible for maintaining professional and high standards in every facet of customer service.
• Efficiently run the customer service committee in line with regulations and bank’s policies.
• To co-ordinate and direct every aspect of operational activity to provide best customer service in the most       efficient and cost-effective manner.
• Lead, guide and motivate a team of staff to achieve highest standard of performance and set objectives.
• To ensure all the activities relating banking operations are carried out in accordance with the Bank's Accounting and Operations Manual and in compliance with RBI and other regulatory requirements.
• Guide, train and motivate the team in every aspect of their duties to achieve operational efficiency in all areas.
• Strictly ensure Audit Compliance – All Audit recommendations both internal and statutory should be timely implemented and monitored.
• Deal with inter-department and interbank correspondence relating to Operations under the directions and guidance of the Country CEO.
• Oversee risk management and liaise with legal on activities like letters of agreement, contracts, leases, and other legal documents and agreements
• Participiate in risk committees and highlight risks requiring management attention. Focus on elevated risks and ensure remediation
•  Business insurance: procurement, monitoring and management
•  Information technology – working with the manager of information technology, ensure the ongoing maintenance and updating of information systems and infrastructure, including hardware, software, and applications
• Office management: oversee administrative functions for the FAB Mumbai Branch
• Working with the Country CEO to provide staff support and guidance
• Be a key driver in the identification and sponsorship of core systems and technologies and that the goals of best practice and business excellence are continuously sought.
• Develop effective working relationships with business unit partners, business unit executives as well as peers at local and head office level and overseas offices to establish and implement agreed service levels on a commercial basis. 
• Streamline workflows which include step by step tasks and guidelines to be carried out by the branch staff.
• Effectively deal with and resolve day-to-day operational issues.
• Support country CEO of all problems arising and all complex customers enquiries, report all exceptionally high value transactions and generally unusual queries as and when these arise.
• Ensure efficient working of operations of the branch including customers services in respect of customer transactions and ensure that the standard is maintained.
• Ensure proper flow of all outgoing mail pertaining to operation.
• Review inward correspondence received at the branch and allocates responsibilities for action required.
• Approve all large transaction over and above the limit set in AOM.
• Ensure that:
•  Safe custody items are physically verified semi-annually against office copies by a designated employee independent of custodian function.
• Every transaction is properly authenticated and approved.
• All subsidiary records are agreed to general ledger accounts on monthly basis.
• Security arrangements are maintained to satisfactory level.
• All Security Items held in the Main Vault are physically verified and proved to general ledger, where applicable.
• Errors / Omissions are reported to the country CEO FAB India
• All administrative and operational matter of the staff are handled with reference to the country CEO FAB India.
• Daily vouchers/Prime records are stored in a vault/fireproof cabinet under dual control.
• Incident of fraud are reported to country CEO FAB India and Group Head of Operations immediately. Follow the incident management process
• Follow records management process at offsite storage
• Manage and provide strategic direction on Strategic Vendor Management (SVM) on an ongoing basis.
• Ensure vendor audits are performed in line with bank’s policies and regulations

• The incumbent is expected to possess at least 20 years of relevant working experience,  of which at least 4 years as head of operations/CFO/COO with reputable financial institutions, prior experience in establishing new operation teams/set up would be an added advantage;
• University degrees (preferably in Finance) with appropriate post-graduate qualification(s) (eg. Master in Finance) or a qualified accountant;
• Strong knowledge of banking and accounting products;
• Well-versed on the reporting requirements of local regulatory bodies (RBI, SEBI, FEMA, Income Tax Bureau) and have established good rapport with these bodies ;
• Strong level of spoken and written English