Cosmetic Patient Care Coordinator
📍 Location: Newport Beach, CA
🕐 Job Type: Full-Time
Company Overview
Join the elite team at The Appearance Center of Newport Beach, a premier cosmetic surgery practice known for delivering outstanding results with compassion, artistry, and innovation. Our gifted team of surgeons and professionals is dedicated to enhancing our clients’ natural beauty and confidence through personalized care and advanced surgical and non-surgical techniques.
We’re seeking a highly motivated and compassionate Cosmetic Patient Care Coordinator to become the welcoming face and essential liaison for our cosmetic patients throughout their journey—from first call to final follow-up.
What You’ll Do
- Serve as the primary point of contact for all cosmetic patients, guiding them through consultations, procedures, and post-op care.
- Build relationships with patients to understand their goals, provide education on procedures, and offer emotional support throughout their journey.
- Schedule and coordinate patient appointments, working closely with medical assistants and providers for seamless care.
- Respond to patient inquiries via phone, email, and in-person, providing detailed and empathetic communication regarding services, pricing, and instructions.
- Prepare patients and providers for consults by reviewing charts, history, and previous communications.
- Generate quotes and collect deposits at the time of consultation, and follow up consistently until booked.
- Attend all pre-operative appointments, coordinate logistics like after-care support and labs, and ensure consent forms and financial obligations are completed.
- Stay connected post-op by checking in, collecting photos, encouraging reviews, and monitoring satisfaction.
- Track and report patient metrics (consults, conversions, follow-ups) and participate in weekly coordinator and marketing meetings.
- Support local outreach and marketing efforts, including managing social media consents and engaging with online platforms.
What You Bring
- Experience in patient care coordination, preferably in a cosmetic, aesthetic, or healthcare setting.
- A warm, professional, and compassionate demeanor with exceptional communication skills.
- Strong organizational skills with the ability to manage multiple schedules and administrative tasks.
- Familiarity with cosmetic procedures is a plus.
- Ability to thrive in a fast-paced clinical environment and work collaboratively with providers and staff.
- Detail-oriented mindset with a passion for providing a luxury-level patient experience.
Technical Skills
- Proficiency in Electronic Health Records (EHR) systems
- Comfortable with Google Workspace (Docs, Sheets, Calendar)
- Experience with spreadsheet management and reporting
- Familiarity with social media platforms (Instagram, Facebook, etc.)
- Ability to learn and use patient engagement platforms and scheduling tools
What We Offer
- Competitive salary
- Medical, dental, and vision insurance options
- Paid time off and company holidays
- Opportunities for professional development and continuing education
- Supportive, inclusive, and aesthetically inspiring work environment in the heart of Newport Beach
✨ Help patients look and feel their best—and be part of a team that does the same.
Apply today and take the next step in your career at The Appearance Center of Newport Beach.
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