Corporate Support Administrator

Role Overview

The Corporate Support Administrator is responsible for administering and maintaining enterprise collaboration platforms, user identity systems, and endpoint environments to ensure seamless internal IT operations. This role combines technical administration of systems such as Active Directory, Okta, Office 365, Google Workspace, SharePoint, and Genesys with hands-on desktop support for corporate end users. The candidate will serve as a cross-functional link between Infrastructure, Security, and Application Support teams.

Candidate must be ready to work in EST Hours (1700 to 0300 IST).

Key Responsibilities

1. Identity & Access Management

• Manage and maintain Active Directory accounts, security groups, and Group Policy Objects (GPOs).
• Administer Okta Identity Cloud, including user provisioning/deprovisioning, SSO integrations, MFA policies, and lifecycle automation.
• Ensure consistent identity synchronization between AD, Okta, Office 365, and Google Workspace.
• Regularly audit access permissions to comply with security and compliance requirements (e.g., SOX, ISO 27001).

2. Collaboration Platforms Administration

• Maintain and support Office 365 tenant (Exchange Online, Teams, SharePoint Online, OneDrive).
• Manage Google Workspace (G Suite) — user accounts, groups, shared drives, and app integrations.
• Oversee SharePoint administration, including permissions, site provisioning, and content structure.
• Coordinate content migrations between platforms (e.g., Google → SharePoint or vice versa) where required.

3. Communication & Contact Center Systems

• Administer Genesys Cloud platform: user configuration, queue setup, role assignments, and call flow adjustments.
• Liaise with the telephony/network teams for number management, IVR routing, and reporting.
• Provide second-level support to end users and service desk for Genesys-related incidents.

4. End-User & Desktop Support

• Provide hands-on desktop support for Windows and macOS users, ensuring hardware, OS, and application stability.
• Manage endpoint configurations through Intune or JAMF (if applicable).
• Troubleshoot issues related to network connectivity, authentication, VPN, and productivity apps.
• Maintain an accurate asset inventory of corporate devices and licensed software.

5. Business Application Support

• Provide administrative support for Conga applications (Composer, CLM, or Contracts) within Salesforce or standalone deployments.
• Troubleshoot integration issues between Conga and corporate systems.
• Coordinate with business and vendor teams for configuration updates and patch management.

6. Security & Compliance

• Ensure security controls and patch management compliance across identity and collaboration systems.
• Participate in periodic access reviews, password rotation, and identity hygiene tasks.
• Assist in incident response for account breaches or suspicious access attempts.
• Contribute to internal documentation and IT knowledge base updates.

Required Skills & Experience

• 3–5 years of experience in IT administration or enterprise support.
• Hands-on proficiency in Active Directory, Okta, Office 365, Google Workspace, and SharePoint.
• Working knowledge of Genesys Cloud administration.
• Proficiency in desktop support (Windows 10/11, macOS) and troubleshooting end-user environments.
• Familiarity with Conga platform or similar contract management tools.
• Strong understanding of authentication methods (SAML, OAuth, SCIM, LDAP).
• Excellent communication skills for user interaction and documentation.

Preferred Qualifications

• Certifications:
  • Microsoft 365 Certified: Enterprise Administrator Associate
  • Okta Certified Administrator
  • Google Workspace Administrator
  • CompTIA A+ / Network+ or ITIL Foundation
• Experience with automation via PowerShell, Python, or Okta Workflows.
• Familiarity with ticketing systems (Jira Service Desk, ServiceNow).