Corporate IT Support Engineer

Pune, India

Full-Time

TLDR

You will play a critical role in managing day-to-day IT infrastructure, supporting end users, and contributing to long-term IT strategy and scalability.

Aera Technology is the Decision Intelligence company. We deliver innovation and services that enable enterprises to operate sustainably, intelligently, and efficiently. Our platform, Aera Decision Cloud™, integrates with your existing systems to digitize, augment, and automate decisions in real time. Aera helps enterprises around the world transform decision making – delivering millions of recommendations that have resulted in significant revenue gains and cost savings for some of the world’s best-known brands. Responsibilities

Own and manage corporate IT services including help desk support, executive support, AV systems, and infrastructure operations
Provide break-fix support for Mac and PC users across various systems, applications, and tools
Manage new hire onboarding including hardware provisioning, software setup, account creation, and access management
Procure, track, and maintain IT assets (hardware, software, peripherals) and ensure accurate inventory management
Administer and renew software licenses, ensuring compliance and cost optimization
Maintain and troubleshoot Wi-Fi, network connectivity, and endpoint infrastructure
Support and manage cloud services, storage, backups, and data transfers
Ensure high availability, security, and performance of corporate systems, servers, and networks
Install, upgrade, and continuously improve the corporate IT environment
Provide support for email systems, web access, and collaboration tools
Deliver audio-visual (AV) support for meetings and executive events with zero disruption
Collaborate with cross-functional stakeholders to design and implement IT solutions aligned with business needs
Identify operational gaps and propose proactive technical solutions
Support IT integration for remote offices, partners, and new locations
Contribute to IT strategy, scalability planning, and infrastructure expansion
Create and maintain knowledge base documentation and SOPs
Ensure a secure IT environment by supporting security best practices and vulnerability resolution

About You

3–5 years of experience in Corporate IT / Infrastructure Engineering / IT Support roles
Strong hands-on experience with MacOS and Mac environments (mandatory)
Good working knowledge of Windows systems and enterprise IT environments
Experience with Google Workspace (GSuite) administration
Excellent customer service and stakeholder management skills
Strong written and verbal communication
Strong troubleshooting and problem-solving abilities
Exposure to Azure AD / identity and access management
Familiarity with network troubleshooting, Wi-Fi infrastructure, and endpoint management
Experience with remote access tools and ITSM/ticketing systems
Experience supporting AV systems and executive stakeholders
Basic understanding of cloud platforms, storage, and backup systems

If you share our passion for building a sustainable, intelligent, and efficient world, you’re in the right place. Established in 2017 and headquartered in Mountain View, California, we're a series D start-up, with teams in Mountain View, San Francisco (California), Bucharest and Cluj-Napoca (Romania), Paris (France), Munich (Germany), London (UK), Pune (India), and Sydney (Australia). So join us, and let’s build this!

Aera Technology is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Benefits Summary

At Aera Technology, we strive to support our Aeranauts and their loved ones through different stages of life with a variety of attractive benefits, and great perks. In addition to offering a competitive salary and company stock options, we have other great benefits available. You’ll find comprehensive medical, Group Medical Insurance, Term Insurance, Accidental Insurance, paid time off, Maternity leave, and much more. We offer access to online professional courses for both professional and personal development, coupled with people manager development programs. We believe in a flexible working environment, to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance. When you’re working from the office, you’ll also have access to a fully-stocked kitchen with a selection of snacks and beverages.

Benefits

Education Stipend

Unlimited access to online professional courses for both professional and personal development.

Flexible Work Hours

We believe in a flexible working environment, to allow our Aeranauts to perform at their best, ensuring a healthy work-life balance.

Free Meals & Snacks

Fully-stocked kitchen with a selection of snacks and beverages.

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Aera Technology

Aera Technology specializes in Decision Intelligence, providing a platform that digitizes, augments, and automates decision-making processes for enterprises. By leveraging AI and machine learning, Aera empowers organizations to enhance their operational efficiency and sustainability, ultimately driving significant revenue gains and cost savings.

Founded: Founded 2017
Employees: 201-500 employees
Industry: Internet Software & Services
Total raised: $170M raised

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IT Support Engineer

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