Position Summary
This role is responsible for coordinating CAT Parts Claim processes, providing administrative support for PCC systems, and overseeing inventory control for designated projects.
Position Duties/Responsibilities
Primary Responsibilities
- Assist stores with claim entry and resolution
- Monitor claim status and escalate complex or unresolved cases
- Reconcile reimbursements and provide initial review of claims to ensure reimbursements have been received from vendors
- Educate project team on claim procedures and best practices
- Update PCC user setups
- Ensure accurate inventory tracking for special projects including but not limited to OEM builds, maintaining optimal stock levels, and supporting operational efficiencies
Other Responsibilities
- Assist with miscellaneous administrative duties as required
Position Requirements
Required
- High School Diploma or GED
- 1 year or more of experience in office administration
Preferred
- 3 years or more of experience in Parts administration/processes
Knowledge, Skills, And Abilities
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong communication skills, including verbal, written and listening skills
- Strong multitasking abilities, detail-oriented and self-motivated
- Strong customer service skills
- Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers and people at all levels inside and outside of the organization
- Strong computer skills, experience with Microsoft Office (Outlook, Word, Excel and PowerPoint), and the ability to learn CAT/MacAllister/Michigan Cat systems
- Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement
- Ability to work in a fast-paces, high-pressure, deadline driven environment
Other Requirements of Position
- Works under general supervision. Employee acts independently to handle standard problems but usually report on such problems. More unusual problems are referred to a supervisor/manager.
- Major responsibilities typically require a modest amount of creativity and latitude. Employee typically operates under general instructions with some established procedures and policies.
The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs.
All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.
