Actian Corporation

Conversational AI & Agentic Support Automation Intern, Salesforce

U.S.

Internship

Remote

$20 – $30 per hour

TLDR

Enhance customer support with AI-driven capabilities in Salesforce, creating dashboards to analyze trends and improve the overall support experience.

Responsibilities:

Integrate Agentforce with the existing Coveo chatbot as an intelligence layer (conversational AI) (without replacing it).

Build AI support agents including Case Viewer, Case Status, Escalate Case and Case Comment agents to enable end-to-end case management in chat.

Connect agents to Salesforce using Flows/APIs to retrieve cases, fetch updates, and post comments.

Develop AI features such as case summarization, suggested replies, and recommended knowledge articles.

Create dashboards to analyze case trends, identify recurring issues, and flag high-risk accounts.
Lead the capstone project to design and deliver an AI-powered support experience showcasing real business impact.

Explore indexing video transcripts so academy videos are surfaced based on their actual content, not just course descriptions.

Nice to Haves:

Exposure to AI/ML concepts such as generative AI, chatbots, or natural language processing.

Strong communication, analytical and problem-solving skills with an interest in improving customer experience through technology.

Strong understanding of Salesforce (Service Cloud/Experience Cloud) or CRM platforms; familiarity with Coveo or search/AI tools is a plus.

Pursuing a degree in Computer Science, Information Systems, Data Science, or a related field.

Experience or coursework in APIs, data integration, or automation (e.g., REST APIs, workflows, or similar concepts).

Requirements:

Must be actively enrolled in a college degree program

Must be legally authorized to work in the United States

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Apply for this job

Actian Corporation

Actian Corporation offers powerful data management solutions that help organizations streamline their complex data environments. Targeted at enterprises seeking to make data-driven decisions, Actian's innovative technology integrates seamlessly across on-premises, cloud, and hybrid platforms, enabling businesses to enhance their analytics capabilities and accelerate growth.

View company profile

Customer Service

Report this job