Conversation Designer

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our platform captures and analyzes 100% of customer interactions — across voice, chat, email, and social messaging — to deliver actionable insights that drive better business outcomes. By empowering both AI and human agents with deep conversation intelligence, we help organizations enhance customer experience, improve operational performance, and automate at scale.  

We are seeking a creative and experienced Conversation Designer to join our team in Prague, Czechia. In this role, you will shape the future of conversational AI by designing and optimizing engaging, intelligent interactions that power enterprise-scale AI agents. You will work closely with clients, product, and engineering teams to build conversational solutions that are intuitive, effective, and aligned to business goals. Your contributions will directly influence how customers and users interact with AI-driven systems across industries. 

Responsibilities 

• Design, build, and optimize conversational experiences for AI-powered agents using CallMiner’s in-house agent builder 

• Translate client business requirements and use cases into clear, effective conversational flows 

• Create end-to-end conversation designs ranging from demos to complex, enterprise-grade AI agents 

• Leverage large language models (LLMs) and prompt engineering techniques to improve intent understanding, dialog flow, and response quality 

• Launch, monitor, and iteratively improve conversational experiences based on performance data and user behavior 

• Analyze conversation data to identify trends, gaps, and optimization opportunities 

• Collaborate closely with Product and Engineering teams to provide feedback and help improve the agent builder platform 

• Partner with cross-functional teams (Professional Services, Product, and Clients) to ensure solutions meet business objectives 

• Contribute to internal documentation, best practices, and design guidelines 

• Stay current on advancements in conversational AI, LLMs, and user experience design 

Requirements

Required Qualifications 

• 2+ years of hands-on experience in conversational AI, chatbot, or voicebot design 

• Proven experience designing and deploying conversational agents that deliver strong user engagement and business outcomes 

• Hands-on experience with voice-based conversational systems 

• Experience working with LLMs, including prompt engineering and implementing AI guardrails 

• Strong analytical skills with the ability to interpret conversation data and translate insights into improvements 

• Ability to understand customer needs and translate them into effective technical and conversational solutions 

• Comfortable working with technology platforms and collaborating with technical teams 

• Strong organizational skills with the ability to manage multiple projects simultaneously 

• Fluent in English (full professional proficiency or bilingual) 

Preferred / Nice to Have 

• Experience working with enterprise customers or in a consulting / professional services environment 

• Exposure to UX design, project management, customer support, or technical writing 

• Familiarity with JavaScript or another programming language 

• Proficiency in additional languages beyond English 

Benefits

About CallMiner

Does the possibility of using artificial intelligence to improve human connection excite you? We agree!

CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our industry-recognized platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.

CallMiner's core set of values – from maniacal customer focus and radical candor to team mentality and transparency – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.

Our strong commitment to a positive environment continually earns us recognition as a top workplace, including Boston Globe Top Place to Work.

Benefits + Perks

At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. Our perks are designed to enhance your daily work experience, promote your personal growth, and help you achieve a better work-life balance.  From Maternity and Paternity Leave, ample Holidays, Pension plan, Fitness and Health Reimbursement, Tuition Reimbursement and more, we aim to provide an environment where you can thrive both professionally and personally.