Conversation Designer

About Builder.ai

We’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started.

Builder.ai was voted as one of 2023’s ‘Most Innovative Companies in AI’ by Fast Company, and won Europas 2022 ‘Scaleup of the Year’. Our team has grown to over 800 people across the world and our recent announcement of $250m Series D funding (and partnership with Microsoft) means there’s never been a more exciting time to become a Builder.


Life at Builder.ai
At Builder.ai we encourage you to experiment! Each role at Builder has unlimited opportunities to learn, progress and challenge the status quo. We want you to help us become even better at supporting our customers and take AI app building to new heights.
Our global team is diverse, collaborative and exceptionally talented. We hire people for their differences but all unite with our shared belief in Builder’s HEARTT values: (Heart, Entrepreneurship, Accountability, Respect, Trust and Transparency) and a let’s-get-stuff-done attitude.
In return for your skills and commitment, we offer range of great perks, from hybrid working and a variable annual bonus, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild

About the role
We’re looking for a talented, ambitious and creative Conversation Designer. You’ve got an engaging writing style and can research, design and deliver multimodal conversational apps and services. At Builder.ai, your home will be in our copy team, but day-to-day, you'll work closely with the product, design, customer success and NLP engineering teams.

You’ll need a deep appreciation of language and HCI and a technical understanding of what's possible at the cutting edge (including use of LLMs in conversational interfaces). We use generative models for certain interactions, so an understanding and interest in prompt engineering will also be useful.

We're looking for someone who can challenge our existing approaches and work to build best practice.

Responsibilities

  • Creating conversational flows and prototypes - Translating the user journey into a conversational flow that helps them achieve their goals.
  • Design evaluations - Joining design critiques and usability reviews to share your feedback on existing designs and suggest improvements.
  • User research - Conducting interviews, surveys and usability tests to gather insights about user needs and preferences.
  • Analysing user feedback - Suggesting refinements based on the insights you’ve gained from user feedback, transcripts and product analytics.
  • Keeping up with industry trends - Staying updated on the latest voice and conversation design principles, tools and techniques – to enhance your skills and contribute fresh ideas to the team.

Requirements

  • Bachelor’s Degree in Human Computer Interaction, Design, Linguistics, Computer Science, Engineering, Cognitive Science or a related field, or equivalent experience
  • 2+ years experience as a conversation designer using digital, voice or multimodal interfaces
  • Familiarity with NLP, journey intent creation, user research and text analytics
  • A working understanding of speech and language technologies
  • Experience working on projects from inception to shipping product
  • Clear and engaging writing style with a sense of fun

Benefits

  • Attractive performance related quarterly bonus
  • Stock options in a $250 million funded Series D scale-up company
  • Hybrid working
  • 24 days annual leave + bank holidays
  • 2 x Builder family days each year
  • Time off between Christmas and New Year
  • Generous pension contributions
  • Private medical & dental insurance provided by AXA
  • Access to our Perkbox

In everything we do, we believe in pushing the boundary of conventional thinking, to look at every problem differently and to move beyond tried and tested routes. We enable our customers to build without limitations and we encourage our people to do the same with our products, our culture, and their own limitless career paths.Our MissionWe make products that are simple to use, efficient, and transcend the need for traditional know-how empowering anyone to turn their ideas into a bespoke technology product. From launch to enterprise-level scale, we maximize every aspect of your project through the process. We take the idea in your head and turn it into the app in your hand. Our clients include the BBC, Virgin United, and many more.Our PeopleOur team started in 2012 out of New Delhi and has been growing, evolving, and disrupting ever since. We are now headquartered in Los Angeles in the Playa Vista neighborhood where Silicon Valley meets Southern California. What makes us different? It's our HEARTT. It's our heart, entrepreneurship, accountability, respect, trust, and transparency that empowers our people to push boundaries and change the future together.Our FounderOur Founder and Chief Wizard is Sachin Dev Duggal. Sachin has been an entrepreneur since age 15. He took his last company Nivio, an early cloud startup, to $100M in value before exiting. His accomplishments have been widely recognized: MIT Under 35 Indian Innovator of the Year, Ernst & Young Entrepreneur of the Year Finalist and the BBC Young Asian Achiever of the Year. Sachin also made history as one of the youngest attendees at the World Economic Forum in Davos. He holds a degrees from Imperial College London and the Entrepreneurial Master’s Program from MIT. Our ProductsOur platform empowers anyone to create, operate and scale the lifecycle of digital projects. We do this by providing a suite of three products:Builder. Use Builder to build your next software project using an assembly-line platform implemented with the assistance of AI. Alongside a smart process, our Capacity Partner network of 32,000+ developers and creatives ensure your product launches under budget and within deadline. In fact, 90% of our projects are launched before deadline and under budget.BuilderCare. Let us take care of your projects’ necessary updates. BuilderCare guarantees your bespoke software stays up-to-date. This ensures products run smoothly post-launch, and continue after third-party libraries such as Facebook APIs are updated. CloudOps. Make the most of your cloud experience. CloudOps leverages AI and machine learning to effortlessly maintain the scale of your cloud infrastructure. Smart management reduces DevOps time operating and continuously improving your cloud infrastructure. Need a talented DevOps professional? We can provide DevOps assistance and billing starting by the minute. The result: a single, discounted bill alongside the world’s best talent.

View all jobs
Report this job

This job is no longer available