Controls Program Manager

Who we are:

Energy Management Collaborative (EMC) provides best-in-class LED lighting + technology solutions and services to a broad range of multinational retail, commercial, industrial and specialized customers. Since 2003, the company has used its total project management approach, EnergyMAXX® to successfully implement thousands of lighting upgrade projects, saving clients across industries billions in kilowatt-hours of energy.

EMC is looking for a self-starter who is driven to learn and take on new challenges.  Ideal candidates share our company values of Always Go the Extra Mile, Teamwork, Continuously Improve and Drive Change and Take Initiative.

Job Summary:

The Controls Program Manager (CPM) is responsible for driving operational excellence across the Smart Building Controls (SBC) business unit in order to help EMC successfully deliver multi-year, multi-site BMS programs.  This role oversees SBC’s end-to-end operations process, ensuring that resources, schedules, and deliverables are aligned to support project execution. The CPM will serve as the primary operational counterpart to enterprise customer stakeholders, focus on internal coordination, reporting, and process management to enable project managers, engineers, buyers, and commissioners to deliver efficiently and on time.

Essential Job Functions:

• Manage the end-to-end operations process for SBC programs in enterprise systems such as Salesforce and Oracle.
• Serve as the primary point of accountability, especially for customers and internal stakeholders, for SBC capital programs.
• Develop and maintain operational reports for program tracking, resource utilization, and milestone achievement.
• Ensure that SBC departments are timely completing project level tasks.
• Identify opportunities to allocate SBC resources and align install schedules with available capacity and priorities.
• Partner with project managers to support escalations and ensure issues are addressed internally.
• Forecast workload and resource needs to support project prioritization and pipeline planning.
• Ensure program and parent project milestones are properly scheduled, tracked, and executed.
• Define, implement, and monitor KPIs for program planning, budgeting, and operational efficiency.
• Track deliverables across teams, including:
  • Commissioning reports from commissioning staff.
  • Design reports from design engineers.
  • Shipping and fulfillment progress.
• Coordinate with service and operations teams on escalations and scheduling.
• Support project managers with billing milestone tracking for accurate reporting to finance.
• Drive consistency and accountability across teams by standardizing processes, reporting, and workflows.

Skills and Abilities:

• Internal Operations Management
• Resource & Capacity Planning
• Reporting & KPI Development
• Process Improvement
• Cross-Functional Collaboration
• Escalation Management

Education:

• Associate or bachelor’s degree in related field.

Experience /Other Qualifications:

• Proficiency with project operations tools such as Salesforce, Oracle, or similar enterprise platforms.
• Strong organizational and analytical skills.
• Demonstrated ability to build and use reports/KPIs for decision-making.
• Excellent communication skills for cross-functional coordination.
• Proven experience managing multiple priorities and driving accountability across internal teams.

Physical Job Requirements and Working Conditions:

• This position operates in a professional office environment and requires the ability to occasionally lift office products and supplies, up to 50 pounds.
• May need to climb stairs and/or ladders.
• Must be comfortable in both a customer site and office setting.
• Travel up to 10% as needed.

EMC is an Equal Opportunity Employer– Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran.