Contracts Manager

Lyssn.io, Inc. (Lyssn) is the most advanced and established software platform using AI for the next generation of behavioral healthcare and human services training, assessment, automation and improvement.

Working at Lyssn

We founded Lyssn with a single conviction: Health and well-being is a basic human right, and people who are suffering should have access to the best quality treatments.  Our vision is to design clinical, evidence-based technologies (validated through peer reviewed studies) that maximize therapists, counselors, coaches, and caseworkers’ ability to help their clients and patients at scale; and we offer a suite of technologies to enhance training, supervision, and quality assurance to do just that!

With a deep commitment to digital innovation and client success, our proven solutions empower government entities to enhance operational efficiency, workforce support, and provide high quality services to their constituents. 

Our team spans a diverse range of innovative areas including natural language processing, machine learning, implementation science, psychotherapy research, clinical assessment and behavioral coding, project management, software development, UI design, community-based research, and small business development. Nearly all of our founders (Ph.D level psychologists and data scientists) are active in Lyssn’s day to day business and you will be working with all of them in this role. 

Inclusion is our mission

Our products train providers in acceptance and appreciation of cultural, socioeconomic, gender, religious, neuro and other core aspects of diversity. To create products that serve people from all walks of life, we need to include everyone.  Therefore, we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for psychotherapy and human services, we welcome you to join the Lyssn team. 

Contracts Manager - Full Time - Remote

We are seeking a detail-oriented Contracts Manager to support our growing business with state and local government agencies in the Health and Human Services (HHS) sector. In this critical role, you will bridge the gap between sales, finance, and legal by managing the contracting lifecycle for our artificial intelligence (AI) software solutions, focused on training and quality assurance of HHS staff.

You are the ideal candidate if you are comfortable redlining standard SaaS agreements and state and local government vendor contracts, understand the nuances of government procurement (RFPs/RFQs, non-competitive contracts), and can distinguish between a business risk and a legal risk.

Job Type / Schedule

Full-time employee, 40 hours per week, remote.

Lyssn, io, Inc. is based out of Seattle, WA. The majority of work can be conducted remotely through telecommuting. Travel to in-person Lyssn team meetings is required approximately 3-5 times a year.

Supervision

This position is available under the direction of Jenny Cheng, VP of Growth, HHS and MJ Ybarra, Compliance Officer.

Essential Functions

The ideal candidate will leverage strong government procurement knowledge and project management skills to:

• Contract Review & Management 

• First-Pass Legal Review: Review and edit (redline) NDAs, MSAs, BAAs, and Vendor Agreements against Lyssn’s contracts negotiation playbook.
• Risk Spotting: Identify non-standard terms (e.g., uncapped liability, non-standard payment terms) and escalate high-risk clauses to outside counsel when necessary.
• Contract Negotiation Support: Serve as the primary point of contact for contract negotiations, resolving business terms independently and coordinating legal terms resolution with leadership.
• Lifecycle Management: Oversee the full contract lifecycle from proposal to signature, ensuring all agreements are executed properly and filed correctly.
• Government Procurement & Compliance
• RFP Management: Organize and track responses to RFPs and RFQs, ensuring all vendor forms and compliance documents are submitted on time.
• HHS Specifics: Manage Business Associate Agreements (BAAs) and ensure contracts align with HIPAA and data privacy standards where needed. Track and ensure adherence to atypical terms across the customer lifespan. 
• Vendor Registration: Maintain Lyssn’s status and registration with various state and local procurement portals.
• Cross-Functional Collaboration
• Sales Support: Partner with the Sales team to quickly draft and negotiate contract documents to maximize deal velocity.
• Finance Alignment: Ensure contract billing terms, renewal dates, and fee schedules are accurately communicated to Finance for invoicing.
• Process Improvement: Refine and enhance Lyssn’s contracts playbook to streamline redlines and reduce our reliance on outside counsel for basic changes.
• Develop and maintain contract processing documentation and procedures
• Create contract summaries highlighting key terms and obligations for business stakeholders
• Assist in audits by providing contract documentation as needed

Requirements

Candidates are required to demonstrate the following skills

• Bachelor's degree in Business Administration, Legal Studies, or related field
• 4+ years of experience in contract administration, preferably in a technology or SaaS environment 
• 2+ years of experience with state and local government purchasing and procurement processes, including competitive and non-competative methods
• Basic understanding of contract law and business terms

Skills & Attributes

• Ability to read, interpret, and redline contract terms (Indemnification, Limitation of Liability, Termination).
• Familiarity with standard government IT contract terms, HIPAA, and Business Associate Agreements (BAAs).
• Proficiency in Microsoft Word (Track Changes is a must), G-Suite, and CRM tools (HubSpot).
• Ability to adopt established standard operating procedures and develop new SOPs as new workflows and standards are developed.

Preferred Qualifications

• Paralegal certification or Masters in Legal Studies
• Familiarity with Hubspot or similar CRM systems
• Understanding of software licensing models
• Experience with project and contract management software (i.e., Adobe Acrobat, Asana)
• Familiarity with state and local government risk management strategies

Salary Range

The salary range for this position is $75,000-$120,000. Salary will be commensurate with years of experience and domain expertise.

• $75,000 - $90,000: Candidates with 1-3 years of experience and a Bachelor’s degree, focused primarily on contract organization, signature tracking, and administrative compliance.
• $90,000 - $105,000: Candidates with 3-5 years of SaaS experience and/or Paralegal certification, capable of redlining NDAs and standard agreements using a legal playbook.
• $105,000 - $120,000: Candidates with 5+ years of experience and advanced credentials (e.g., Master of Legal Studies or J.D.), capable of independently negotiating complex MSAs, BAAs, and government terms with minimal attorney oversight.

Benefits

• Insurance
• Medical (Regence Blue Cross)
• Dental (Delta Dental)
• Vision (VSP Vision Care)
• Life/AD&D (Unum)
• Excepted Benefit Health Reimbursement Arrangement (EBHRA) or Health Saving Account (HSA)
• Employee assistance program
• 401(k) retirement plan
• Paid Leave: vacation, sick, holiday, bereavement, parental, jury duty
• Corporate matching charitable giving program
• Internet and Home Office Stipend
• Professional Development
• New Lyssn employees may be granted stock options (subject to Board approval).
• Additional benefits may be discussed during the hiring process

Lyssn is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to fair employment practices regarding citizenship.

Finally and Importantly… A Note on Authenticity and AI in Hiring at Lyssn

• Resume Integrity: We review applications personally. Any attempt to manipulate screening algorithms using "white fonting," hidden text, or keyword stuffing will result in immediate disqualification.
• Skill Demonstration: We value tools that increase efficiency, but this role requires human judgment. In all of our hiring, we use skill assessments both in real-time and also via ‘homework.’  Using AI to generate answers for skills assessments or homework without disclosure will disqualify you.
• Real Expertise: Please ensure the skills on your resume reflect your actual capabilities. Using AI to simulate expertise that you do not possess will eventually be discovered during the interview process; please respect our time and yours by applying only if you have the requisite experience.
• Cover Letter: A cover letter is required. Please state your preferred method of communication in the first paragraph of your cover letter.