Join our mission to provide governments with exceptional experiences so they can do the same for their communities!

What do we do?💥

We empower governments to deliver exceptional citizen experiences. 

Check out our ‘About Us’ page for a deep dive into our product and what makes us exceptional. 

How will you help us make an impact? 👩‍💻👨‍💻

Reporting to the CFO, the Contracts Manager will be a critical link between our sales and operations teams—helping to ensure our customer contracts are executed efficiently, accurately, and on time.

You’ll take ownership of the contracting process, driving deals forward by coordinating reviews, resolving bottlenecks, and managing communication between internal stakeholders and external clients. You’ll partner closely with our fractional legal counsel to ensure contracts align with company policies and risk tolerance while maintaining momentum toward closing deals.

This role is ideal for someone who thrives on operational precision, cross-functional collaboration, and the satisfaction of helping deals get done. This is a highly autonomous role ideal for someone who thrives in a lean, fast-paced environment. You’ll have the freedom to own and improve our contracting process end-to-end; balancing structure with speed and making practical, business-focused decisions to help deals move forward.

What you will do:

Contract Management & Coordination

• Serve as the primary point of contact for the contracting process between Sales, Operations, Legal, and external clients.
• Draft, review, and edit contracts and related documents (NDAs, MSAs, SOWs) using approved templates.
• Partner with our fractional legal counsel on escalations, redlines, and non-standard terms.
• Track and manage contract progress, ensuring that deals move swiftly through internal and client reviews.
• Maintain version control, execution status, and document integrity throughout the contract lifecycle.

Deal Support & Process Efficiency

• Proactively drive contracts forward to meet sales and customer deadlines; identify blockers or ambiguities in deals and drive resolution without waiting for escalation.
• Ensure all necessary internal approvals (legal, finance, leadership) are secured before execution.
• Coordinate signatures through DocuSign or equivalent systems.
• Maintain accurate and up-to-date records in CRM (Salesforce) and contract management tools.
• Identify opportunities to streamline workflows, improve templates, and reduce turnaround times.

Cross-Functional Collaboration

• Collaborate closely with Sales, Customer Success, Legal, and Finance to ensure contracts reflect business terms and compliance requirements.
• Support sales enablement by maintaining contract playbooks, FAQs, and negotiation guidelines.
• Work with Finance and Operations to align contract terms on pricing guidelines, billing, renewals, and revenue recognition requirements.

Governance & Compliance

• Ensure contract terms comply with company policies, legal standards, and data protection requirements.
• Support internal reporting on contract pipeline, risk areas, and cycle times.
• Maintain a complete and auditable repository of all executed agreements.

What do you bring to the team? 🧠

Qualifications

• Bachelor’s degree in Business, Law, or a related discipline or equivalent work experience.
• 7-10 years of experience in contract management, legal operations, or commercial administration, preferably in a SaaS or technology company.
• Working knowledge of commercial contracting principles and negotiation basics.
• Experience coordinating with legal teams or counsel on contract reviews.
• Strong organizational and project management skills with the ability to juggle multiple contracts at once.
• Exceptional attention to detail, accuracy, and follow-through.
• Excellent written and verbal communication skills with both internal stakeholders and customers.
• Familiarity with CRM systems (Salesforce) and e-signature tools (e.g., DocuSign).
• A proactive, solution-oriented mindset. You anticipate needs, resolve roadblocks, and keep deals moving.
• Comfort working autonomously with cross-functional stakeholders and minimal supervision
• Ability to thrive in ambiguity and enjoy building process improvements in a growing organization

Key Success Metrics

• Reduction in average contract turnaround time.
• Deal cycle efficiency and timely contract execution.
• Internal stakeholder satisfaction (Sales, Legal, Finance).
• Accuracy and completeness of contract records and documentation.
• Adherence to compliance and policy standards.

Bonus Points 🎉

• Experience in GovTech or public sector contracting.
• Exposure to SaaS subscription agreements and related commercial models.
• Familiarity with data privacy laws 

What’s in it for you?🫵

We invest in and empower our team members with competitive compensation packages, well deserved time off and benefits to keep you and your family healthy! *

💰 The base salary range for this role is expected to be between $115,000-$130,000 based on the candidate’s skills, experience, and qualifications while considering internal pay equity and our broader pay philosophy. 💰

If you have questions about compensation as we move through the process, we’re happy to discuss further.

*Benefits depend on employment type (full-time, part-time, contract, etc).