Contract User Researcher

What we’re looking for a Contract Mid Level User Researcher for a 3 Month Contract Role.

We’re looking for a skilled practitioner with significant experience in delivering user research projects. The focus of your role will be to plan, facilitate and lead user research activities on a variety of projects. You’ll often be working with multidisciplinary teams on complex projects where autonomy and project management will be important.  

We’re on the hunt for someone who will champion our values: to care passionately, be fluent in people, believe in your craft, push convention, be open to change, value each other.  

We work with a broad range of clients, some of whom are completely new to user-centred design (UCD). This means you’ll also play a key role in championing our UCD approach.  

The role may also involve:  

• Defining and refining practice – You’ll help to define the way our disciplines work together, and progress the way NEC Digital Studio does inclusive, sustainable design.   

Your skills and experience  

We’d like to hear from you if you have skills or experience in some of these areas:  

• Multidisciplinary teams – Leading elements of, and advocating for, the user research activities on a project. Working with the wider team (including Service Design and Digital roles) to deliver insightful project outcomes  
• Inclusive research – Conducting user research in an ethical way that ensures the safety of everyone involved. This includes actively identifying accessibility needs of users and being confident in making adjustments for these. 
• User Research to GDS service standards – planning and conducting research activities across the different agile phases of a project. 
• Qualitative analysis and synthesis – working with findings from user research to produce representative user journeys, user stories and user needs.  
• Facilitation – skilled in a variety of sessions, from user interviews and usability testing to co-analysis and co-synthesis sessions; guiding other stakeholders through these, clearly explaining the processes to enable them to engage fully and contribute. 
• Service Design – you have an interest in the discipline or some experience in service design thinking and outcomes  
• Written communication – write and share findings in an engaging and meaningful way to colleagues and stakeholders. 
• Recommendation & implementation – Work collaboratively with the wider design team, experts and clients to produce clear insights that will enable project teams to make informed design decisions.  
• Proactive and autonomous – being able to manage your own time and budget on both client and internal projects.

Essential:

• Experience acting at Mid Level on Public Sector UCD projects - ideally within Health
• Experience working to GDS, or similar design frameworks
• Expereince working within Accessibility guidelines

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks. 
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.