Contract - Senior Business Analyst

Our purpose:

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About the Role:

Would you like to work for an international company where your opinion matters? Where you will be recognized and involved? If so, read on: Datacom is experiencing expediential growth and looking to expand its already established operations based from Asia. Successful applicants will be part of a dynamic development team spanning across Asia working with one of Australasia’s largest organizations. Founded in 1965 in New Zealand, Datacom has over 6,500 employees, has been delivering services and is now committed to the ongoing development of its international footprint.

Our client list is long ranging across almost every industry including government, finance, transportation, utilities and more. We’ve built an incredible range of applications for these clients from real time banking to pizza ordering, from mobile apps to latest cloud technologies and from online shopping to systems that keep the rivers clean. We’re proud of our clients and we’re proud of the work we do for them.

We’re looking for people that want the challenges of working in an MNC with diverse clients, high paced development using the latest technologies and techniques and delivering high quality applications that make our clients happy. We want people passionate about delivering innovative software. If you’ve already achieved great results in your career and want to extend to new clients, teams, and tools then this is probably the right opportunity for you.

We’re creating a team of motivated, ambitious people that want to show the world what they can do by creating great applications for customers. You’ll have access to great technologies, great people and opportunities and the backing of one of the region’s premier IT companies. Join us to find out how you can take advantage of these opportunities and take your career to the next level.

We are looking for a Senior Business Analyst (Lead) to play a critical role in gathering and analysing business requirements, facilitating communication between stakeholders, and ensuring successful implementation and optimisation of Guidewire PolicyCenter, BillingCenter, and ClaimsCenter. This position requires a deep understanding of the insurance industry, strong analytical skills, and extensive experience with the Guidewire suite.

What you’ll do:

• Requirements Gathering: Lead the requirements gathering process by conducting interviews, workshops, and document analysis to understand business needs and objectives.
• Stakeholder Management: Act as the primary liaison between business stakeholders, IT teams, and vendors to ensure clear communication and alignment on project goals.
• Guidewire Implementation: Oversee the configuration and customisation of Guidewire PolicyCenter, BillingCenter, and ClaimsCenter, ensuring alignment with business requirements.
• Process Improvement: Analyse existing business processes and workflows to identify areas for improvement and recommend solutions that enhance efficiency and effectiveness.
• Documentation: Prepare detailed business requirement documents, functional specifications, use cases, and user stories to support project development and testing.
• Testing and Validation: Collaborate with QA teams to develop test plans, conduct testing, and validate that solutions meet business requirements and quality standards.
• Training and Support: Provide training and support to end-users and stakeholders to ensure successful adoption and utilization of Guidewire solutions.
• Risk Management: Identify and mitigate project risks, ensuring issues are resolved promptly and project objectives are met.

Tools Experience:

• Guidewire platform (PolicyCenter, ClaimsCenter, BillingCenter)
• Guidewire 8 required
• Proficiency in business analysis tools and software, such as Microsoft Office Suite, JIRA, Confluence, Visio, Draw.io, Miro and SQL

Professional Qualities and Requirements:

• Minimum of 7 years of experience in business analysis, with at least 3 years in a lead or senior role
• Guidewire Expertise: Extensive experience with Guidewire 8 (and ideally, 10) PolicyCenter, BillingCenter, and ClaimsCenter, including implementation and customisation
• Insurance Knowledge: Strong understanding of insurance industry processes, including policy administration, billing, and claims management
• Analytical Skills: Exceptional analytical and problem-solving skills with the ability to analyse complex business requirements and translate them into technical solutions
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with technical and non-technical stakeholders
• Experience with Agile and Scrum ways of working
• Certification: CBAP (Certified Business Analysis Professional) or similar certification is a plus
• Agile and Scrum certification useful
• Excellent communication skills
• Work well within a team environment and under pressure
• Proficient in English (verbal and written)

Responsibilities:

As a Business Analyst you’ll be responsible for the following day-to-day activities:

• Produce drafts of the Requirements documents, lead/manage the review of those documents with the client, achieve approval and signoff of the Requirements documents

• Lead the Analysis and Design stage, arrange and lead any communication, meetings, and workshops for this stage
• Work closely with the Technical Leads, ensuring they have sufficient understanding of the functional requirements to design the System Architecture.

• Work closely with the Test Analysts, ensure they are also kept updated, and especially made aware of scope changes, project issues, and risks
• Resolve issues raised by developers and testers during the Development and Testing stages, in relation to specification questions and ambiguities, communicating with clients wherever necessary

About Datacom

We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients. Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.