Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

The Role

The Renewal Sales Rep (RSR) will be responsible for managing, selling, renewing, and expanding service relationships with our customer base. In this role, the RSR will be expected to manage and assess opportunity areas and drive efficiencies to increase profitability and improve our overall renewal performance. This includes end-to-end customer experience in the renewal lifecycle and working with our team responsible for generating service quotes. This role will engage with multiple internal partners such as sales teams, district managers, support teams, and customers during negotiations. The RSR will also be responsible for submitting an accurate forecast to leadership.

Responsible for the renewal and overall sales of services and support agreements to customers, including educating customers about the value of Hitachi support services
Drive and execute quarterly and yearly targets, including individual performance targets
Know the specificity of the local market (direct vs. channel, Support Partner, Sale-cycle, Sales structure, GSS structure, etc.)
Build strong relationships with different stakeholders in your specific regions as well as with other teams Renewal Sales closely works with
Manage the planning and maintain an accurate and updated forecast for leadership’s review
Participate in team-related projects for system/process optimization
Establish and fine-tune processes to achieve continued and expanded service relationships with our existing customer base
Assist with the streamlining of systems and processes to further enhance automation and efficiency
Grow and leverage internal relationships with cross-functional teams and partners.

What you’ll bring

1-4+ years experience in service delivery-related role; business analyst, sales support, contract negotiations, pricing specialist, etc. Some sales related experience preferred
The ideal candidate will have a proven track record in technology-related sales or operations
Proven ability to work in matrices driven organization and build strong relationships with partner organizations
Strong written and verbal communication skills; specific experience with remote teams
Proficient English verbal and written skills, a must.
Proven ability to use financial/quantitative data in decision making and recommendations
Proven analytical reasoning, creativity, conceptual ability, critical thinking, and judgment skills
Ability to see the big picture and plan accordingly, yet detailed enough to handle the day to day customer interactions
Experience with Salesforce and Oracle databases to research accounts and uncover renewal opportunities
Additional skills: negotiation, change management

About us

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

#LI-SS4

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Contract Renewal Sales - Associate

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