AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com.
We are launching new products and AI-driven capabilities and need a high-ownership Program Manager to drive execution across Product, Engineering, Support, Customer Success, Marketing, and Sales.
This is not a status-tracking role. You will own the end-to-end orchestration of new product and feature introductions — from roadmap alignment to launch readiness to post-launch metrics. You will ensure teams are aligned, risks are surfaced early, timelines are realistic, and launches drive measurable business outcomes.
This role reports to Head of Product / Head of Operations.
End-to-End Product & Feature Launch Management:
Build and maintain launch plans for new products and major features
Define milestones across engineering, QA, documentation, enablement, marketing, and sales
Identify dependencies, bottlenecks, and risks early
Drive weekly cross-functional execution cadences
Ensure launch readiness across all customer-facing functions
Cross-Functional Alignment
Coordinate execution across Product, Engineering, Customer Success, Support, Marketing, and Sales
Ensure all stakeholders know what is launching, when, and what success looks like
Metrics & Executive Reporting
Define launch success KPIs (adoption, usage, pipeline impact, revenue influence, customer satisfaction)
Track launch progress and readiness metrics
Build concise executive dashboards and provide written updates to leadership
Conduct post-launch reviews and improvement loops
Operational Discipline
Create standardized launch frameworks and checklists
Improve cross-functional processes to increase predictability
Drive accountability without creating bureaucracy
Who This Role Is For
You are extremely organized and structured, comfortable pushing senior leaders when needed, detail-oriented but able to zoom out strategically, a strong written communicator, calm under ambiguity, and fast-moving and action-oriented
Ideal Background
5–10+ years in Program Management, Technical Program Management, Product Operations, or Chief of Staff–style roles
Experience launching B2B SaaS products (AI experience strongly preferred)
Experience coordinating both technical and GTM stakeholders
Strong understanding of software development lifecycle
Comfortable working with engineers and reading technical documents
Experience reporting directly to executives
Experience in high-growth startup environments
Bonus (Nice-to-have)
Experience with AI/LLM or agentic systems launches
Experience implementing launch frameworks (e.g., stage-gate, structured release readiness)
Familiarity with tools like Jira, Asana, Linear, Notion, Salesforce, HubSpot, BI dashboards
Contract Structure
Initial 3–6 month contract
20–40 hours/week depending on scope
Clear success milestones defined upfront
Opportunity to extend or convert based on performance and company needs
What Success Looks Like in 90 Days
Launch plan framework established and adopted
At least one major launch executed with cross-functional alignment
Executive dashboard operational
Clear, measurable launch KPIs defined
Fewer last-minute surprises
Strong trust established with leadership and stakeholders
Executive Leadership Fit Criteria (Important)
Think in first principles
Prepare before meetings
Communicate concisely
Anticipate risks early
Push back respectfully with data
Bring solutions, not just problems
This role is not just timeline management. You will influence roadmap sequencing, shape launch strategy, define success metrics, drive GTM readiness, and improve organizational execution maturity. It blends Program Management, Product Operations, GTM Operations, Executive Communications, and Change Management.
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.
For California applicants, you can find our Privacy Notice linked on the bottom of our
appzen.com website.
