The activities of the Debt Collection Back Office team member are various and includes:
Full coverage of client contract back office journey for collection service contracts (no client contact).
Maintenance of contract/client master data and processing incl. analysis/uploading of data tables
User account creation in the different tools and online services depending on the product
Partially Invoicing related topics depending on the level of integration
- Manage reconciliation, policy issuance, processing of all types of customer requests, and updating/billing of customer accounts after product/service installation
Handle customer or intermediary requests/difficulties in collaboration with direct sales or account management
- Provide service to external and internal teams:
- Produce contractual documents
- Perform all tasks that enable policies to be properly managed from an IT, contractual and billing perspective
- Handle all incoming internal requests from commercial teams, risk teams and other departments as required
- Follow-up and Support:
- Perform daily settlement monitoring and incident management and implement corrective actions
- Provide a high level of support to external clients, gathering relevant information, developing solutions and communicating effectively with all stakeholders
- Process and control :
- Identify and implement process changes that generate workflow efficiencies and productivity gains
- Ensure that all required information is captured in group or local tools as appropriate
- Contribute to local and group reporting, providing accurate and timely data
- Risk and compliance:
- Adhere to compliance standards set by Coface and external regulators
- Adhere to and comply with IT security policies at all times
Skills:
- Sense of initiative and excellent time- and self-management
- Flexible way of working and willingness to operate within a team
- Stress-resistance and professional relationship with clients
- Service- and solution oriented
- Transparent working method
- Good oral and written expression and comprehension in all required languages
- Fast Knowledge Transfer and Steep Learning curve
- Knowledge of commercial back office processes is a plus
- General knowledge in book-keeping is a plus
Languages:
- Fluent in French (B2-C1)
- Fluent in English (B2)
IT:
- Computer and internet affinity and good technical understanding
- Ease regarding the work with varying software, applications and systems different from product to product
- Professional Microsoft Office skills, esp. MS Excel and MS Word
Education:
- Bachelor’s Degree in Business, Accounting or other relevant field
Experience:
- Graduated or first practical experiences on the job in a comparable role
- Experience in credit insurance, information/collection/banking business is a plus
WE OFFER YOU:
- Competitive remuneration
- Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
- Possibility to gain expertise in business information services, trade credit insurance, and finance
- Flexibility to work in a hybrid mode, blending remote and on-site work
