Anticipated Contract End Date/Length: September 12, 2026
Work set up: Hybrid (on site during training period, then 2 days per week in office) - BPSS Clearance required

Our client in the Information Technology and Services industry is looking for a Contract Demand Lead to join a busy and fast-paced Demand Management function. This pivotal role supports the management of client cost requests, ensuring high-quality responses are delivered within agreed Service Level Agreements and contractual measures. The position requires a PMO-type skillset or strong service experience, with a focus on governance, financial insights, stakeholder management, and process compliance. Full training and ongoing support will be provided.

What you will do:

Own the end-to-end management of client cost requests from receipt to response.
Collaborate with portfolio teams, development teams, specialists, and Demand Management colleagues to produce high-quality responses within client deadlines.
Capture and maintain a strong audit trail of data from request receipt through response issuance to support management information and ensure process compliance.
Ensure appropriate quality standards and approvals are in place before issuing responses to the client.
Act as a subject matter expert for the Demand Management process and resolve process-related queries.
Support governance, reporting, and project support activities aligned with contractual measures.
Monitor deadlines and Service Level Agreements to avoid service penalties.
Facilitate stand-up meetings where required and oversee response progress to ensure delivery remains on schedule.
Contribute to continuous improvement initiatives within the wider team.
Provide flexible coverage for colleagues and, where necessary, extend working hours to meet same-day response requirements.

Experience in a PMO, service delivery, or similar coordination-focused role.
Strong analysis, stakeholder management, and governance capabilities.
Ability to operate effectively in a fast-paced, deadline-driven environment.
High attention to detail, particularly in data capture and assurance tasks.
Experience delivering against Service Level Agreements.
Strong organisational, planning, and reporting skills.
Proficiency in Microsoft Office tools including SharePoint, Teams, Outlook, Word, and Excel.
Experience with Atlassian Jira and JQL preferred.
Strong verbal and written communication skills.
BPSS clearance eligibility.

All your information will be kept confidential according to EEO guidelines.

Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship.

HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements.

We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted.

HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.