Our Journey
The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.
The Role:
We’re looking for a Contract Account Management Executive to support our Taiwan and Hong Kong markets. This is a great opportunity to gain regional e-commerce and partnerships experience, offering hands-on exposure to merchant operations, and account management.
You’ll work closely with Account Managers, helping keep merchant partnerships running smoothly while learning how commercial decisions are made across markets. While this is primarily a support role, you’ll also gain real pitching exposure through long-tail merchant outreach.
Your Adventure Ahead
Support Account Managers across Taiwan and Hong Kong with day-to-day merchant operations and coordination.
Assist with merchant onboarding, campaign setups, and deal documentation to ensure smooth execution.
Participate in business development by reaching out and pitching solutions to long-tail merchants to support deal closure.
Maintain accurate merchant records, performance trackers, and internal reporting.
Coordinate with cross-functional teams (e.g. Marketing, Operations) to resolve merchant queries and issues.
Help identify process improvements to make account management more efficient and scalable
Essentials to Succeed
Fresh graduates are welcome; 1–2 years of relevant experience in account management, sales support, business development, or e-commerce is a plus
Strong organizational skills with attention to detail—you’re someone people can rely on
Comfortable working with data, spreadsheets, and basic reporting
Clear communicator in English and Mandarin (Cantonese is a bonus, but not required)
Proactive, curious, and eager to learn in a fast-paced, regional environment
ShopBackers' DNA
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Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
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Hunger - We value hard work, and having relentless drive.
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Speed - We move fast and have a bias for action, all to deliver maximum impact.
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Impact - We focus on results, always aiming for the best possible outcomes and timelines.
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Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
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Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
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Be part of a winning team on a journey to global scale.
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Competitive compensation based on your performance.
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Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!
