Continuous Improvement Manager

Who We Are

Parenting isn’t picture-perfect. It’s messy, hilarious, exhausting, and life-changing — sometimes all before noon. That’s where we come in.

Founded in 2014 by our CEO Chelsea Hirschhorn, Frida was built to make the raw reality of parenting a little easier to navigate (and a lot less overwhelming). It all started with one legendary snot-sucker — the NoseFrida — and has grown into a 200+ product lineup that supports families through every stage: from fertility and postpartum recovery to baby care and beyond.

We don’t shy away from the stuff no one else wants to talk about — nipple pain, diaper blowouts, or the emotional rollercoaster that comes with keeping a tiny human alive. We call it like it is, solve the problems that actually matter, and build products that help parents feel seen, supported, and totally capable.

You can now find Frida products in 50+ countries and thousands of stores across the U.S., from the biggest national retailers to your neighborhood grocery aisle.

Under Hirschhorn’s leadership, Frida has become a category leader by challenging taboos, championing honesty, and supporting families at every stage of parenthood and beyond, earning acclaim on TIME's 100 Most Influential Companies, TIME Best Inventions, Fast Company Most Innovative Companies and Fast Company Brands That Matter. But the real win? Knowing we’re helping parents everywhere feel a little more human and a little less alone.

How You Will Make an Impact

Frida is seeking a Continuous Improvement Manager to join our Warehouse Operations Team.

Responsibilities to include:

• Champion continuous improvement initiatives across all warehouse functions—including inbound, picking, packing, outbound, inventory, and returns—to enhance productivity, accuracy, and cost-efficiency.
• Establish, track, and optimize Key Performance Indicators (KPIs) such as Pick Rate, Dock-to-Stock Time, Inventory Accuracy, Order Cycle Time, Labor Utilization, and Cost per Unit Shipped to drive decision-making and accountability.
• Apply Lean, Six Sigma, and other CI methodologies to reduce waste, minimize downtime, and improve warehouse throughput, safety, and space utilization.
• Lead and facilitate Kaizen events, Gemba walks, Value Stream Mapping, and root cause analyses to resolve operational pain points and improve material flow across warehouse processes.
• Collaborate with Warehouse Managers, Supply Chain, and 3PL partners to implement scalable and sustainable process improvements, including layout optimization, slotting, inventory flow, and labor planning.
• Design and execute both site-level and network-wide initiatives to ensure consistency and performance alignment across all warehouse and fulfillment locations.
• Support technology-enabled improvements by partnering with IT and systems teams to enhance WMS/ERP integration, automation adoption, and real-time data visibility.
• Develop and maintain KPI dashboards and executive-level reports to communicate project status, operational performance, and business impact to stakeholders.
• Foster a culture of continuous improvement by coaching warehouse leaders and frontline teams in Lean tools, visual management, SOP adherence, and CI best practices.
• Research and integrate industry trends and emerging warehouse technologies—such as automation, robotics, and AI-driven systems—to identify future-state opportunities.
• Make data-informed recommendations on supply chain strategy, inventory placement, warehouse capacity, and network flow optimization.
• Perform other projects and strategic initiatives as assigned.

What You Will Need

• Bachelor’s Degree in Industrial Engineering, Supply Chain, Operations, or a related field (preferred).
• 5+ years of experience in Continuous Improvement, Lean Operations, or Warehouse Management, ideally within a high-volume distribution or 3PL environment.\
• Proven ability to develop, track, and analyze warehouse KPIs that drive performance and bottom-line results (e.g., Pick Rate, Dock-to-Stock, Labor Utilization, Inventory Accuracy).
• Lean Six Sigma certification (Green or Black Belt preferred) with hands-on experience leading cross-functional CI initiatives in warehouse or logistics environments.
• Deep knowledge of warehouse operations and systems, including receiving, order fulfillment, inventory control, labor planning, quality assurance, and space optimization.
  High proficiency in Microsoft Excel and experience with ERP/WMS platforms (e.g., NetSuite, Manhattan, SAP EWM); familiarity with data visualization tools such as Power BI or Tableau preferred.
• Strong project management skills with the ability to lead multiple concurrent initiatives; Project Management certification (e.g., PMP) a plus.
• Clear, confident communicator with the ability to influence stakeholders at all levels—from warehouse associates to senior executives.
• Analytical thinker with a proactive mindset; able to interpret complex data, generate insights, and drive action.
• Self-starter who thrives in a fast-paced, dynamic environment and can adapt to shifting priorities or new technologies.
• Comfortable working in environments with evolving tech and automation solutions; open to exploring new warehouse innovations and process tools.
• Willingness to travel up to 50%, both domestically and internationally, to support multi-site initiatives and ensure operational consistency.

Who You Will Work With

Frida is an organization that values collaboration and community. As the Continuous Improvement Manager, you will work closely with Fulfillment, IT and Supply Chain teams.

Our Ways of Working

Frida HQ is located in Miami, Florida and approved roles have the flexible option to work remotely both Mondays and Fridays with the benefit of connecting in person Tuesdays - Thursdays.

Why You Will Love Working at Frida

• Robust health benefits including:
• Comprehensive medical, vision, and dental plans
• Employer paid life insurance
• Supplemental insurance options including Accident Insurance, Short-Term Disability and Long-Term Disability 
• FSA & HSA
• 401k matching up to 4% with immediate vesting.
• Generous paid time off program including elective PTO days, federal holidays, sick/wellness days, and a birthday floater.
• Flexible paid pregnancy and parental leave.
• Weekly wellness programming designed to maximize personal time and minimize time spent investing in personal care outside of work hours. This includes a variety of programming such as in-office manicures & pedicures, blowouts, massages, and carwash services.
• Dog friendly office - feel free to bring your best buddy with you to work! 
• Learning & development opportunities for professional and personal growth
• Company-wide events & outings. Team engagement is at the center of our culture. This ranges from small department-specific teambuilding or informal outings to our annual Fam Jam family carnival that celebrates the people in your life who support you in bringing your best self to work each day. We also host an annual Day of Service to support our local Miami community, and provide a variety of volunteer opportunities throughout the year that support our mission to serve parents and children.
• Exclusive employee product discounts.

EEO

Frida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Privacy Policy

By applying for this position, you acknowledge and understand that your information will be used as described in Frida's Job Applicant Privacy Policy: https://frida.com/pages/fridababy-job-applicant-privacy-policy

Agency and Third-Party Submissions

Please note this is a direct search led by Frida. Applications from agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes.

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