Continuous Improvement Manager

The Continuous Improvement Manager in the Customer Support Division is responsible to lead and develop the newly formed Continuous Improvement Team (CIT), comprising engineers, with the dual mandate of driving operational excellence and building a succession pipeline for the existing Operations & Maintenance (O&M) team at Changi Airport. This role is critical in ensuring long-term sustainability, knowledge transfer, and innovation in support operations. This position reports Senior Manager – Customer Support.

Team Development & Succession Planning

- Recruit, onboard, and mentor a team of six engineers: Operations Engineer, Maintenance Engineer, PLC Engineer, Network Engineer, and Data Analyst/QA.
- Design and implement a structured development program to prepare the CIT team for future O&M leadership roles.
- Facilitate cross-training and job shadowing with the current O&M team to ensure seamless knowledge transfer.

Operational Excellence & Innovation

- Lead continuous improvement initiatives focused on system uptime, process efficiency, and service quality.
- Apply Lean, Six Sigma, and root cause analysis methodologies to identify and resolve operational bottlenecks.
- Drive automation and digital transformation projects to modernize support workflows.

- Ensure SOPs reflect current practices and are always up to date

Strategic Alignment & Stakeholder Engagement

- Align CIT objectives with BEUMER Group’s lifecycle support strategy and customer SLAs.
- Collaborate with internal stakeholders (engineering, IT, operations) and external partners (Changi Airport Group) to ensure alignment and transparency.
- Represent the CIT in strategic planning and performance review meetings.

Performance Monitoring & Reporting

- Define KPIs for team performance, project impact, and readiness for succession.
- Develop dashboards and reports to track progress and present insights and improvement opportunities to senior leadership.

• Bachelor's degree in mechanical, electrical Engineering, operations or related discipline
• Minimum 7 years of experience in operations, maintenance, or continuous improvement roles.
• Minimum 3 years proven experience in team leadership and talent development.
• Lean Six Sigma certification (Green Belt or higher) preferred.
• Familiarity with airport systems, PLCs, networks, predictive maintenance and data analytics tools is a strong advantage.
• Excellent communicator, able to communicate and present to internal and external stakeholders
• Knowledge in MS Office, MS Project, MS Visio

Functional skills:

• Technical Proficiency: Strong understanding of operations and maintenance processes and customer support systems.
• Leadership: Ability to lead, motivate, and manage a diverse team effectively.
• Problem-Solving: Strong analytical skills to identify issues and implement effective solutions.
• Communication: Excellent verbal and written communication skills to interact with team members and other departments, including the customer and airport stakeholders.
• Project Management: Ability to manage multiple projects simultaneously, ensuring timely and efficient completion.
• Attention to Detail: Keen eye for detail to ensure high standards of maintenance and operational efficiency.
• Customer Focus: Strong commitment to delivering high-quality customer service and satisfaction.
• Strategic and systems thinking
• Change management

Soft skills:

• Communication and interpersonal skills (3-experienced)
• Problem-solving and decision-making (3-experienced)
• Conflict resolution (3-experienced)
• Adaptability and flexibility (3-experienced)
• Time Management

Contact:

Nellie Sze Ling Neo
Senior Manager - People & Culture
Tel.: +65 9239 1151