Continuous Improvement Manager

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Babylist thrives as a remote-first company, with HQ team members located across the U.S. and Canada. We meet in person twice a year—once as a company and once by department to strengthen the relationships that power our work. We show up consistently, stay purpose-driven, leverage AI to amplify our impact, and achieve results—together, from anywhere.

This hybrid role is home-based with about 50% travel to our Columbus, OH Fulfillment Center and, over time, to future sites that may be West Coast based. Open nationwide, with Midwest/East Coast locations preferred for easier travel

What the Role Is

We’re seeking a Continuous Improvement Manager to drive operational excellence across Babylist’s fulfillment and logistics network — starting with our flagship facility in Commercial Point, Ohio. In this critical role, you’ll design and deliver the systems, processes, and visibility that enable Babylist to move goods smarter, faster, and more cost-effectively — from inbound freight arriving at our doors to outbound shipments reaching millions of families.

This role sits at the center of Babylist’s supply chain, blending data-driven process improvement, cross-functional leadership, and transportation network optimization. You will act as the voice of continuous improvement within fulfillment operations, surfacing insights, identifying root causes, and closing the loop on operational challenges. Your work will directly shape cost structure, service speed, and scalability as Babylist continues to grow. 

If you are a data-driven leader who thrives in high-velocity e-commerce environments, excels at optimizing complex warehouse and transportation operations, and turns insights into measurable impact, we want to meet you.

Who You Are

• Education Requirement: Bachelor’s degree in Supply Chain Management, Industrial Engineering, Business, or related field
• Experience: 5+ years of experience in warehouse operations, transportation, or supply chain process improvement, ideally in high-volume e-commerce or 3PL environments
• Methodology Mastery: Proven track record implementing or leading Lean, Six Sigma (Green or Black Belt preferred), or similar continuous improvement frameworks
• Analytical Thinker: Advanced proficiency in Excel and data visualization tools (Power BI, Tableau, Sigma); experience with SQL a plus. Experience leveraging AI-enabled analytics and productivity tools
• Systems Savvy: Experience with WMS (preferrable HighJump), TMS, OMS, and parcel shipping systems.  Involvement in automation or system implementation preferred
• Project Leadership: Skilled at managing complex projects through RACI or DMAIC frameworks
• Influential Communicator: Able to engage and influence stakeholders across all levels of the organization
• Hands-On Collaborator: Brings a field-first mindset, traveling to fulfillment and logistics sites as needed to engage directly with frontline teams, diagnose opportunities in real time, and ensure continuous improvement initiatives deliver results on the ground
• You're comfortable and enthusiastic about working in an AI-forward environment where AI tools are part of daily operations
• You embrace using technology to enhance your work while keeping people at the center

How You Will Make An Impact

• Lead Network Wide CI: Own continuous improvement (CI) initiatives across inbound freight, fulfillment operations, and outbound parcel shipping
• Inbound Transportation Efficiency: Redesign vendor-to-dock processes to reduce lead time, improve visibility, and optimize transportation spend
• Outbound Parcel Shipping Excellence: Partner with internal teams and parcel carriers to improve cost per shipment, delivery performance, and network efficiency
• Continuous Improvement Culture: Train and empower operations teams on continuous improvement tools and best practices, embedding continuous improvement into daily work
• Data-Driven Insights: Define, track, and analyze KPIs (e.g., receiving productivity, dwell times, parcel cost per order, delivery speed, cycle times) to suggest improved decision-making and meaningful ROI
• Change Management: Partner with leadership and frontline teams to implement new processes and technologies, ensuring adoption and long-term sustainability
• Cross-Functional Collaboration: Work closely with Supply Chain, Transportation, Engineering, IT, and Product teams to align warehouse improvements with broader network and system initiatives
• Technology Enablement: Partner with internal stakeholders to evaluate or deploy enhancements to WMS, TMS, and shipping platforms that drive operational efficiency
• Project Management: You’ll plan, execute, and oversee improvement projects, ensuring their timely delivery within budget

Why You'll Love Working at Babylist

Our Culture

• We work with focus and intention, then step away to recharge
• We believe in exceptional management and invest in tools and opportunities to connect with colleagues
• We build products that positively impact millions of people's lives
• AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact

Growth & Development

• Competitive pay and meaningful opportunities for career advancement
• We believe technology and data can solve hard problems
• We're committed to career progression and performance-based advancement

Compensation & Benefits

• Competitive salary with equity and bonus opportunities
• Company-paid medical, dental, and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Remote work stipend to set up your office
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

About Compensation

We use a market-based approach to compensation. The starting salary range for this role is:

$120,350 to $144,420

Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity.

Important Notices

Interview Process & Consent
Babylist uses AI to record and transcribe all interviews for evaluation purposes in accordance with CCPA and GDPR. By participating in an interview, you consent to this recording and transcription.

Interview Integrity
During the interview process, we're evaluating your individual problem-solving skills, creativity, and approach to challenges. While AI tools like ChatGPT, Claude, and Cursor are part of your daily toolkit once you join Babylist, all interviews, assessments, and take-home assignments must be completed independently. 

You may not use AI tools, third-party services, coaching platforms, or content-farming services during any part of the interview process unless we explicitly permit it. We will clearly communicate when AI tools are allowed for specific assessments.

Any indication of third-party assistance or AI-generated responses will result in immediate disqualification. We may also verify educational credentials through third-party sources—providing false or misleading information will result in removal from consideration.

Official Communication
All communication will come only from the Babylist Talent Team via an @babylist.com email address. We will never request payment, bank information, or personal financial details. Be cautious of fraudulent outreach via non-company email addresses, messaging platforms (e.g., WhatsApp, Telegram), or unsolicited phone calls. Verify legitimate opportunities on our careers page.

SMS Consent
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