Position Summary: The Content and Vocabulary Coordinator is responsible for the maintenance and growth of the Company’s language systems. This includes maintenance of current vocabulary files, expansion into new languages and markets, and determination of market appropriated symbol needs. This position ensures that the ongoing development of new and existing vocabulary programs is consistent with the Company’s market goals, clinical expertise, and customer needs.
Duties and Responsibilities:
- Coordinates interdepartmental project teams and external resources in the development and maintenance of Company content and vocabulary programs across multiple platforms.
- Manages the submission and revision process of new content files for inclusion with software updates.
- Creates and maintains content within vocabularies as well as for non-vocabulary device functions including internal and external computer access, phone and text messaging functions, web apps, etc.
- Manages content versions including vocabularies, language packs, and product configurations for both U.S. and international content.
- Facilitates collaboration between departments to create product plans and development roadmaps.
- Develops deep knowledge of Company software and language systems and becomes a resource on best practices.
- Assists internal departments with understanding and promotion of new content features and vocabulary files.
- Assists Quality Assurance with troubleshooting content and vocabulary issues by tracking verified bugs to ensure that they get resolved within the system.
- Evaluates and incorporates user interface recommendations in terms of look, feel, and access; assures all vocabulary programs meet usability guidelines in terms of effectiveness, efficiency, and overall ease of use while addressing changing market demands.
- Documents changes to vocabulary programs and conducts training when appropriate.
- Collaborates with local experts, linguists, and professionals in new markets to ensure the content and vocabulary resources align with clinical and technical best practices.
- Supports the creation of a diverse range of content and vocabulary resources in multiple languages, considering local languages, symbols, and visual supports, to address the specific needs and cultural sensitivities of AAC users in international markets.
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Conducts user testing and gathers feedback from AAC users, caregivers, and professionals in international markets to assess effectiveness and cultural relevance of content and vocabulary resources.
- Performs other duties as assigned.
Required Skills/Abilities:
- An eye for detail, intuitive operation, usability, and consistency within vocabulary content.
- Respect and appreciation for cultural nuances, traditions, and sensitivities across various international markets.
- A self-starter with ability to work well with minimal supervision.
- A team player with ability to work with individuals at all levels inside and outside the organization.
- Creative thinker demonstrating a high level of attention to detail and resourcefulness.
- Project management and organizational skills.
- Strong computer skills.
- Flexible and able to adjust to a rapidly changing environment.
- Strong verbal and written communication skills.
- Ability to handle multiple tasks simultaneously.
- Strong analytical and problem-solving skills.
Education and Experience:
- Bachelor’s degree in Communication, Speech Pathology, Linguistics, or related field is required. Master's degree is preferred.
- 2-5 years of experience with software or other technology products is Familiarity with software/app development a plus.
- Experience with Assistive and Augmentative Communication technology
- Project management experience a plus.
