Contact Centre Representative (South Melbourne)

Contact Centre Representative – Online Retailer

📍 South Melbourne (On-Site)
💼 3-Month Fixed Term Contract – strong potential to extend
💰 $56,600 pro rata + penalty rates for Public Holidays (equivalent $34 per hour + Super)
🕘 Monday–Friday, 9:00 AM–5:30 PM
🚀 Start Date: 24 Nov or ASAP

Our client, a fast-growing and well-known online retailer, is gearing up for their biggest sales period of the year - and they’re looking for confident, customer-focused legends to join their inbound support team!

This is the perfect opportunity for someone with previous call centre experience, who thrives in fast-paced environments, loves problem-solving, and enjoys creating brilliant customer experiences.

What you’ll be doing

• Managing high-volume inbound calls (50-80+ per day) related to products and services

• Supporting customers during an exciting Black Friday and Christmas sales influx

• Handling a mix of service-based queries including:

  • Delivery delays

  • Refund and return requests

  • Complaints and escalations

  • Payment processing

  • Online product questions

• Investigating issues, finding quick solutions, and leaving customers feeling genuinely supported

• Navigating multiple systems to update orders, track deliveries, and action customer requests

What we’re looking for

• 6–12 months call centre experience (essential)

• Fully availability over Xmas period (public holiday dates optional to work)

• Excellent verbal communication – clear, warm, and confident

• A natural problem solver who enjoys untangling tricky situations

• Ability to stay cool and compassionate in a high-volume environment

• Someone organised, reliable, and ready to jump straight in

Why you’ll love it

• Step into an exciting period of growth and high activity

• Join a fun, fast-moving team that knows how to work together

• On-site role in vibrant South Melbourne

• Strong likelihood of extension or ongoing work

Interview Process

1. Online skills assessment (20–40 mins)

2. Sales Director video interview (20 mins)

3. Interview onsite (2 people)

If you want a role that keeps you busy, engaged, and genuinely challenged, this is the one. Apply now!