About the Role
Are you a customer service professional looking for a rewarding role with genuine career progression? We're seeking 2 Contact Centre Consultants to join a leading roadside assistance provider at their Noble Park location.
This casual role offers a minimum of 25 hours per week with strong potential to transition to full-time based on performance and operational needs.
What You'll Be Doing
- Responding to high-volume inbound calls from customers experiencing roadside emergencies
- Coordinating tow trucks, contractors, and emergency services for breakdown situations
- Managing customer care enquiries and general support
- Handling safety and security calls including accident response and vehicle recovery
- Supporting B2B wholesale clients with efficiency and professionalism
- Navigating multiple systems and client programs in a fast-paced 24/7 contact centre environment
- Meeting KPIs for call volume, quality, and customer satisfaction
About You
Essential:
- Genuine commitment to the role with a long-term view
- Availability for rotating shifts between 8am-10pm, Monday to Friday
- Availability for at least 1 weekend day per fortnight
- Flexibility to work weekends and public holidays
- Strong customer service skills with empathy and emotional resilience
- Ability to handle confronting and emotionally charged situations
- Discipline around schedule adherence
- Australian Citizen or Permanent Resident
Highly Desirable:
- Previous call centre experience (high-volume environments preferred)
- Understanding of KPIs and performance metrics
- Experience with CRM systems (Salesforce, Genesys Cloud, or similar)
- Background in service-oriented roles in a contact centre environment
What's On Offer
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Competitive hourly rate: $35.42 per hour + penalties
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Work-life balance: 1-2 days WFH after successful 6-month probation
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Career progression: Strong pathway from casual to full-time
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Industry-leading culture: 85% employee satisfaction rating
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Perks & benefits:
- 2 'Me' days per year
- Reward and recognition programs
- Cultural celebration days and team events
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Comprehensive training: 2-week classroom program plus ongoing coaching
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Supportive environment: 5 team leaders on floor providing constant support
Training & Development
You'll receive comprehensive 2-week classroom training including buddying, shadowing, and hands-on practice, followed by continuous feedback and coaching throughout your employment.
Location & Hours
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Location: Noble Park
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Hours: Rotating roster between 8am-10pm
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Days: Minimum 25 hours per week with full-time potential
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Weekend requirement: At least 1 weekend day per fortnight
Start Date: 16 February 2026
Successful candidates will be required to complete:
- Police Check
- 2x Reference checks
This is an excellent opportunity to join a high-performing, supportive team in a rewarding contact centre environment. If you're passionate about helping people during challenging situations and thrive in a fast-paced environment, we want to hear from you!
