Contact Center Relationship Manager

Join DATAMARK, Inc. as a Relationship Manager in El Paso, Texas! 

This onsite role is crucial for fostering and maintaining strong client relationships, ensuring our continued success in the BPO industry. As a Relationship Manager (Client Services Manager), you will be the primary point of contact for our clients, driving satisfaction and growth.

Key Responsibilities:

• Client Engagement: As a Relationship Manager, you will build and nurture long-term relationships with clients, understanding their needs and ensuring their satisfaction.
• Account Management: Manage client accounts proactively, addressing any issues and identifying opportunities for upselling and cross-selling.
• Communication: Maintain regular communication with clients through meetings, calls, and emails, ensuring they are informed and engaged.
• Collaboration: Work closely with internal teams to align client needs with our services, ensuring seamless delivery and support.
• Strategic Planning: Participate in strategic planning sessions to enhance client relationships and drive business growth.

Become a Relationship Manager at DATAMARK, Inc. and be a part of our dynamic team driving client satisfaction and business growth!

Requirements

Requirements for the Relationship Manager:

• Educational Background: Bachelor's degree in business, marketing, or a related field.
• B2B Experience: 2+ years of B2B experience, directly interacting with customers or an equivalent combination of sales and operations experience.
• Contact Center and Back Office Knowledge: Familiarity with contact center and back office (mailroom, data entry) operations.
• Account Management Expertise: Proven experience in account management or relationship management, ideally in a BPO or service-oriented industry.
• Interpersonal Skills: Strong interpersonal and communication skills, with the ability to build relationships at all levels.
• Problem-Solving Abilities: Excellent problem-solving and analytical abilities.
• Team Collaboration: Ability to work independently while collaborating effectively within a team.
• Technical Proficiency: Proficiency in CRM software and the Microsoft Office Suite.
• Travel: Willingness to travel occasionally for client meetings and events (up to 20%).

Benefits

What We Offer:

• Comprehensive Health Care: Medical, dental, and vision plans to keep you and your family healthy.
• Retirement Savings: Secure your future with our 401k and IRA retirement plans
• Life Insurance: Basic, voluntary, and AD&D coverage for peace of mind.
• Time Off: Paid time off and public holidays to recharge and enjoy life.
• Disability Coverage: Short-term and long-term disability plans for added security.
• Professional Growth: Access to training and development to advance your career.
• Wellness Resources: Support for your overall well-being.
• Starting Salary: $70,000/annually