Contact Center Assistant Manager

AI overview

Oversee production aspects of assigned projects while ensuring service representatives uphold high-quality customer service standards.

DATAMARK, Inc. is seeking an experienced Contact Center Assistant Manager for our Customer Services team. This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency. As a leader in business process outsourcing, DATAMARK is dedicated to providing exceptional service to our clients and their customers, and we are looking for a assistant manger who shares this commitment.

The Contact Center Assistant Manager is responsible for all production-related aspects of the assigned project(s). The Contact Center Assistant Manager acts as a point of contact to the client in representing DATAMARK in all day-to-day issues.

Requirements

High School Diploma or equivalent
Bachelor’s Degree preferred
At least 1 year of experience in a contact center management role
Bilingual preferred as per country’s requirement (primary/secondary language English).
Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required
Excellent leadership and mentoring skills
Excellent written and verbal communication skills
Extensive knowledge of contact center/customer service procedures and principles
Demonstrated analytical/problem-solving skills
Excellent multi-tasking skills
Excellent interpersonal skills
Organized with attention to detail.
Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
Ability to coach and mentor customer service representatives

Benefits

All legal benefits
Life Insurance
Savings fund