At Root16 Reply, our company is built around two things…our people and our clients. While other firms spend most of their time worrying about things like expanding their footprint and bottom line, we’re more concerned about doing what’s right for our employees and our clients. We want to do everything in our power to make sure our clients, our team, and our organization, are successful. We’re looking to build true partnerships, and tackle challenges with our clients head-on; bringing our people, vision, and experience to the forefront. We take great pride in our work, and have fun doing it. Who we are:

We are technologists

We are customer engagement enthusiasts

We are listeners and researchers

We are doers, thinkers and problem solvers

We are collaborative and cooperative

We are accountable to one another and for one another

What we look for:

People who are smart, honest and genuine

People who take pride in their work

People who are willing to do what it takes and think outside the box

People who are life-long learners and help others learn along the way

People who laugh and don't take themselves too seriously

People who do right by others

People who appreciate the abilities and differences of others

People who want to participate in building a positive work culture

What we offer:

Collaborative environment without politics, micro-management or burdensome tools and processes

Remote or hybrid, flexible work environment with social events (in person and virtual)

Empowerment to make your mark

Growth defined by experiences, not tenure or rank

Invest in Your Nest benefit to upgrade your home office

Wellness benefit for gym membership or exercise equipment

Learning allowance for classes, training or personal pursuit

Discretionary Unlimited PTO, 11 paid holidays, birthday off and summer hours

Monthly cell phone / internet allowance

Excellent medical, vision and dental benefits plus 401K with company match

Casual dress

Responsibilities:

Participate in discovery meetings with clients and prospects to understand and document their sales, marketing and customer service requirements and business processes

Participate in steering committee meetings with the client and be the escalation point for client communications

Participate in the pre-sales process as needed for RFPs and SOWs

Configure/customize D365/PowerApps using web-based administration tools (form layout, workflow design, view creation, etc.)

Work with developers to define and create specifications for any custom code or data migration requirements

Create and manage project timelines to ensure on-time and on-budget delivery

Train end-users

Create knowledge transfer documentation

Requirements:

Bachelor’s degree (Computer Science or Business Systems preferred) or related experience

1 - 3 years of experience working on projects, business analysis, and/or requirements gathering (technology experience with applications is preferred)

Familiar with relational databases is a plus

Self-starter and able to effectively prioritize multiple tasks and projects

Energized by working at an entrepreneurial company

Self-motivated, dependable and reliable teammate

Strong written and verbal communication, presentation, client service and technical writing skills, coupled with a strong interest in further developing and integrating enterprise business processes with technology skills

Demonstrated leadership qualities and client service focused mindset

Microsoft certifications in Dynamics 365 or Power Platform a plus, but not required

Occasional travel required, less than 20%

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