Curate bespoke, memorable guest experiences by anticipating their needs and providing personalized recommendations in a luxury hospitality environment.
At Auberge Collection, we redefine luxury by focusing on authentic, heartfelt service and creating extraordinary experiences that resonate with each guest. As a Concierge, you will be entrusted with curating bespoke, memorable experiences that extend far beyond the expected. By anticipating guest needs, providing personalized recommendations, and ensuring seamless execution, you will play a vital role in elevating every stay into something truly unforgettable. This role is an invitation to create the extraordinary. As a Concierge at Auberge Collection, you will transform every request into a lasting memory.
Demonstrate expert knowledge of the property, local area, and surrounding region.
Secure and coordinate access to sought-after experiences, whether spa appointments, private excursions, or hard-to-book events.
Anticipate and fulfill guest needs with precision and creativity, from exclusive in-town dining reservations to unique cultural, recreational, and off-property experiences that showcase the very best of the destination and beyond.
Liaise with internal departments to ensure guest requests are executed flawlessly.
Address unexpected challenges with calm, thoughtful, and discreet solutions that uphold the highest standards of luxury.
Serve as the trusted point of contact for guest inquiries, delivering service with warmth, attentiveness, and professionalism.
Build meaningful relationships that encourage guest loyalty and repeat visits.
Actively gather and relay guest preferences, feedback, and insights to management and colleagues, helping to continually refine and personalize the Auberge experience.
This list is not exhaustive; additional tasks may be assigned based on departmental needs.
A minimum of 2 years of experience in the same role within a luxury hospitality environment is a requirement.
An innate passion for curating exceptional, personalized experiences for each guest, with the ability to anticipate their needs, provide tailored recommendations, and create memorable moments that reflect the highest standards of luxury service.
A poised, polished demeanor that reflects the elegance and warmth of Auberge Collection. The ability to engage guests with grace while managing multiple tasks with precision and attention to detail.
Strong ability to handle challenging situations with sensitivity, discretion, and resourcefulness, ensuring positive outcomes while protecting the privacy and security of our guests.
Fluency in English, both spoken and written, with proficiency in additional languages required to support our international clientele.
Familiarity with luxury hotel management software, reservation systems, and office tools.
Willingness to work flexible hours, including weekends, and holidays, as required by the needs of the hotel.
A degree in Hospitality Management or related fields is a plus.
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.
For more information: auberge.com
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Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
For more information, please visit www.friedkin.com.
Auberge Collection curates a portfolio of exceptional hotels, resorts, residences, and private clubs that embody luxury and unique guest experiences. Targeting travelers seeking bespoke hospitality, each property reflects the distinctive character and culture of its location, offering a crafted approach to luxurious living.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Concierge Q&A's