Concierge | Castello di Casole, A Belmond Hotel, Tuscany

We are seeking a Concierge for the 2026 season to join our dedicated Front Office team at Castello di Casole, A Belmond Hotel, Tuscany.

The ideal candidate is passionate about crafting memorable experiences for our guests and possesses an exceptional knowledge of the region’s culture, gastronomy, and hidden treasures.

Main Duties & Responsibilities: 

• Serve as the main point of contact for guests, providing exceptional and personalized assistance throughout their stay. 

• Offer expert recommendations on local attractions, restaurants, activities, and cultural events, ensuring every experience reflects the authentic Tuscan spirit. 

• Arrange and confirm restaurant reservations, transportation, guided tours, and special requests with precision and care. 

• Build and maintain strong relationships with local partners, ensuring access to exclusive experiences and services. 

• Anticipate guest needs and preferences, delivering thoughtful touches that enhance their stay. 

• Coordinate with Front Office, Housekeeping, and F&B teams to ensure a smooth flow of guest communication and satisfaction. 

• Handle guest complaints or concerns with professionalism, discretion, and empathy. 

• Uphold Belmond service standards and values in every interaction. 

Requirements

• Minimum 2 years of experience in a similar role within a luxury hotel or hospitality environment. 

• Fluent in Italian and English; knowledge of a third language (especially French or German) is highly valued. 

• Deep local knowledge of Tuscany and its cultural, gastronomic, and leisure offerings. 

• Exceptional interpersonal and communication skills, with a warm and confident demeanor. 

• Proven ability to manage multiple requests simultaneously while maintaining poise under pressure. 

• Strong problem-solving skills and an intuitive understanding of guest expectations. 

• Proficiency in Microsoft Office and hotel management systems. 

• Valid driver’s license preferred. 

Benefits

• Contract: Seasonal labor contract according to C.C.N.L. Settore Turismo for the 2026 summer season. 

• Accommodation:with access to a beautiful staff house and swimming pool. 

• Professional Development: Access to learning opportunities and career growth within Belmond’s global network. 

• Discovery Belmond: Preferred rates and experiences at Belmond destinations worldwide. 

About Us: 

Set amid the rolling hills, olive groves, and vineyards of Tuscany, Castello di Casole is a 10th-century castle transformed into a sanctuary of authentic Italian charm. With 39 exquisite suites, a farm-to-table culinary philosophy, and timeless Tuscan elegance, the property offers guests unforgettable experiences—from truffle hunting and wine tasting to stargazing under the Tuscan sky. 

Here, every team member contributes to crafting the exceptional—rooted in our heritage, inspired by our surroundings. 

The Belmond & LVMH Family: 

As part of Belmond, within the LVMH Group, Castello di Casole belongs to a global collection of iconic hotels, trains, and river cruises dedicated to creating timeless experiences. Joining us means becoming part of a passionate, international family where excellence, creativity, and authenticity define everything we do.